MICHELLE D. TROIANIELLO

*** ***** *****

Wood Dale, Illinois 60131

847-***-****

Email – ad3g33@r.postjobfree.com

OFFICE ADMINISTRATION

Office administration, customer service and receptionist professional; presenting sound experience with solid organizational ability and strong interpersonal skills. Team player willing to assist coworkers at all levels.

EXPERIENCE

PC CONNECTION

Schaumburg, Illinois

Solutions & Services Billing Specialist

January, 2006 to Present

Handle all aspects of custom project billing for company and its affiliates. Utilize proprietary workflow software to efficiently interface with project managers and obtain EDI project approval from customers. Validate the accuracy of recorded consultant and technician billable hours and associated project costs. Investigate, document, and resolve any delays in billing. Field customer service inquiries regarding project invoices.

CHICAGOLAND REFRESHMENTS

Franklin Park, Illinois

Administrative Services

May, 2004 to January, 2006

Perform general office duties, with emphasis on billing, accounts receivable, and collections. Verify billing information and generate billings using QuickBooks. Post payments to invoices and prepare bank deposits. Adjust accounts via debit and credit entries. Prepare reports for managing billings and aging receivables. Take appropriate collection action when invoices become past due.

ROLLPRINT PACKAGING

Addison, Illinois

Material Management Coordinator

November, 2001 to July 2002

Place purchases and schedule material deliveries with vendors. Process and approve quality assurance documentation to ensure raw materials meet company standards. Coordinate customer work orders with manufacturing department to provide timely delivery.

UNITED ELECTRONICS

Rosemont, Illinois

Administrative Assistant - Client Services, Accounts Receivable, Receptionist

June 1996 to November 2000

Managed a diverse range of responsibilities including general office administration, processing accounts receivable and payable, and monthly closings of company books.

Promptly responded to walk-in and telephone inquiries from clients and prospects. Ascertained customer needs through effective listening. Gathered detailed information from customers for proper call direction. Maintained a thorough and up-to-date knowledge of products and industry.

OSCO DRUG CORPORATION

Franklin Park, Illinois

Third Party Billing- Client Services, Insurance Vendors

August 1987-May 1991

Diverse responsibilities included handling and billing of insurance carriers. Networks included HMOs, PCS, and Blue Cross/Blue Shield. Processed and collected accounts receivable. Interacted with insurance vendors to ensure billing records were accurately maintained.

LIFE SAVINGS (Now TCF Bank)

Melrose Park, Illinois

Universal Teller and Personal Banker

May 1984 – August 1987

Began as Universal Teller, handling a diverse array of customer transactions. Promoted to Personal Banker. Opened new accounts, answered customer inquiries, resolved problems for account holders, took applications for personal loans.

TALMAN HOME SAVINGS (Now LaSalle Bank)

Norridge, Illinois

Universal Teller

June 1983 – May 1984

Processed customer deposit and loan transactions consisting of both checks and cash. Paid out cash for withdrawals and customer checks. Handled coin and currency orders. Sold savings bonds, money orders, and cashier’s checks.

EDUCATION

Graduate - Mother Theodore Guerin High School, River Grove, Illinois

Business Management Courses - Triton College, River Grove, Illinois

COMPUTER COMPETENCY

Windows 98

Microsoft Word

BILINGUAL SKILLS

Speak Fluent Italian.

REFERENCES

Available upon request.

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