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Truck Driver Customer Service

Location:
Jacksonville, FL
Posted:
February 08, 2024

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Resume:

SUMMARY

SKILLS

EXPERIENCE

VINCENT JOHNSON

Jacksonville, Florida 32211 C: 904-***-**** ad3g2x@r.postjobfree.com Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about dry van trucks and 53 inch trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs.

Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about [Type] trucks and [Type] trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs.

Customer-oriented

Tanker and Hazmat Endorsements

Cargo handling

Refrigerated trailers operation

Clean MVR

Route management

Air Brake Certification

Strong communicator

Over the road experience

Planning ability

Trained in Florida safety

regulations

Dependable and reliable

Efficient trip planner

Documentation skills

Preventive maintenance

Managed incidents

Class A license

Assisting customers

10/2019 to Current Truck Driver

Swift Transportation Memphis, TN

Sustained safety protocol, ensuring proper, cost-effective and safe handling of equipment and material usage.

Applied defensive driving and safety techniques to prevent accidents. Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.

Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance.

Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.

Planned efficient routes and adjusted strategies based on current weather and traffic information.

Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.

Obtained and maintained proper delivery authorization and pickup documentation.

Supported management by reporting truck abnormalities for corrective action.

Reported [any and minor incidents to truck driver for recommendations for assistance and resolution.

Connected air hoses and electrical lines, installed and removed tire chains and manually cranked dolly wheels.

Drove trucks with capacities greater than three tons, including tractor- trailer combinations, to transport and deliver products, livestock, or other materials.

Conducted vehicle inspections prior to and after every trip and performed minor repairs, including bumper and cables to keep truck functional. Drove customer retention, accurately and efficiently delivering orders. Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Ran tractor-trailer combination in [Type] and [Type] environments, including all weather conditions.

Provided top product shipment delivery quality control, eliminating downtime to maximize revenue.

Increased inventory longevity, inspecting and repairing vehicles and emergency equipment to ensure effective mechanical and safety usage. 09/2017 to 10/2019 Truck Driver

Staff Force Jacksonville, Florida

Completed efficient transfers at hubs and final destinations to keep routes on schedule.

Managed proper transportation of dangerous goods such as [Type] and

[Type] with no incidents.

Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.

Planned efficient routes and adjusted strategies based on current weather and traffic information.

Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.

Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.

Balanced materials, secured containers and verified weight limits of loads to avoid safety or compliance issues.

Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance.

Exceeded specific team goals, partnering with staff to share and implement best practices.

Sustained safety protocol, ensuring proper, cost-effective and safe handling of equipment and material usage.

Loaded, balanced and secured product to safely transport goods across

[Location].

Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.

Applied defensive driving and safety techniques to prevent accidents. Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Maintained neat and professional appearance during every shift to promote positive company presence.

EDUCATION AND TRAINING

Maintained safe driving habits to protect property and general public on roadways.

Unloaded packages from [Type] trucks for delivery to customers, taking care to prevent damage to merchandise and goods.

Reported [Type] and [Type] incidents to [Job title] for recommendations for assistance and resolution.

Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.

Retained valid proof of insurance and registration in vehicle at all times. Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues. 09/2016 to 03/2017 Assistant Manager

Daily Dash Jacksonville, Florida

Enforced company policies and procedures to strengthen operational standards across departments.

Planned and prepared workflow schedules, delegating tasks for [Number]- member team.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Coached and mentored employees by delivering training, guidance and performance monitoring.

Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Produced monthly sales and performance reports, supporting operational planning and strategic decision making.

Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction. Completed inventory audits to identify losses and project future demands. Delegated daily tasks to team members to optimize team productivity. Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.

Enhanced sales by implementing merchandising and promotional improvements.

Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.

Managed personnel scheduling, facilitating adequate coverage to meet demand.

Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.

Associate of Arts: Business

Virginia College Jacksonville, FL

Business Administration

Central Texas College Fort, TX

Associate of Arts: Business Administration

Central Texas College Killeen, TX



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