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Business Analyst Customer Service

Location:
Kitchener, ON, Canada
Posted:
February 08, 2024

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Resume:

EMMANUEL M. AGBAGA

** ****** **., ***. ***, KITCHENER, ONTARIO · N2C 2H8 · 249-***-****

ad3g2o@r.postjobfree.com

OBJECTIVE

To acquire a position in a results-oriented organization that seeks an ambitious and career conscious individual; where acquired education and skills will be utilized towards fulfilling company goals and mandates.

CERTIFICATES AND TRAINING

(O)PDCA (Observe, Plan, Do, Check, Adjust)

IT Business Analyst Training

Four Step Problem Solving

Class ‘G’ Ontario Drivers License

Lean/Six Sigma Technique

Project Management

Minute Taking

Event Planning

QUALIFICATIONS AND COMPETENCIES

Superb attention to detail and problem-solving abilities

Excellent customer service skills

Team worker, creative thinker, and very good organizer

Demonstrated ability to work under pressure and to the highest standard to meet tight reporting schedules

Strong background in Microsoft Office

WORK EXPERIENCE

2018 –2022

SITE SUPERVISOR/BLASTER Veredyno Limited (OIL AND GAS SERVICING)

Port Harcourt, Nigeria

Project planning and management

Supervising activities of the site operations

Blasting and cleaning of heat exchangers and boilers with high pressure machine

Cleaning production/storage tanks

Cleaning wellheads and pipelines including paint and chloride removal

2015 – 2018

FIELD GEOLOGIST/SITE SUPERVISOR, STEROCK AND COMPANY NIGERIA LIMITED

(OIL AND GAS SERVICING)

Supervised oil well services and maintenance including surface well completion, pump and pressure maintenance and spill prevention

Wellhead maintenance including pressure monitoring, inflow testing, lubrication and pressure testing of valves and interface

2012-2014

QUALITY CONTROL OFFICER/SEISMOLOGIST, SINOPEC CHANGJIANG ENGINEERING SERVICES LIMITED (SEISMIC/OIL EXPLORATION COMPANY)

LAGOS, NIGERIA.

Conducted lifecycle analysis, interpreted data, patterns and trends

3D/2D Seismic acquisition planning and checkmated the quality of the drilled depth

Monitored the loading process and provided reports

DECEMBER 2008 – SEPTEMBER 2009

NATIONAL YOUTH SERVICE CORP (NYSC) MEMBER, NIGERIAN PIPELINE AND STORAGE COMPANY LIMITED (NPSC) (PIPELINE AND PRODUCTS MARKETING COMPANY) ABUJA, NIGERIA.

Marketed PPMC petroleum products

Worked at Pipeline Right of Way and maintained pipeline integrity

Prepared technical bid evaluation reports for contracts

Prepared Interim Payment Certificates (IPC)

EDUCATION

JUNE 2007

B.SC (HONS) GEOLOGICAL SCIENCES, UNIVERSITY OF NIGERIA NSUKKA (UNN)

Enugu state, nigeria

Evaluated by World Education Services (WES), as equivalent to a four-year Canadian bachelor's degree

JUNE 2001

SENIOR SCHOOL CERTIFICATE, Boys Secondary School Ogidi

Anambra State, Nigeria.

VOLUNTEER EXPERIENCE

2011-2012

TRAINED HEALTH WORKER, BASIC HEALTH FOUNDATION (NGO) ABUJA, NIGERIA

Educated Bankers, Government Workers, and the general public on what to do and eat to stay healthy and promote longevity

PERSONAL INTERESTS/HOBBIES

Sports and learning languages

Watching football and travelling

REFERENCES

Available Upon Request



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