SHANNA WILLIAMS

Douglasville, GA ***** 678-***-**** ad3g24@r.postjobfree.com linkedin.com/in/shannac-williams

SENIOR BILLING SPECIALIST

Highly organized and efficient Billing Professional with 20+ years of experience and expertise in the manufacturing and healthcare industries. Clear understanding of finance and office/business management. Excellent attention to detail with ability to problem solve and effectively communicate while building relationships and increasing revenue. Team player with strong mentoring and training abilities. Learns quickly and welcomes opportunities to build and knowledge base. Key areas of skill and expertise include:

Issue Resolution / Investigation

SAP

Salesforce

Negotiation

QuickBooks

PeopleSoft

Customer Service

Billing / AR / Collections

ADP

Relationship Building

Follow Through

Basware

Contract Creation

Purchase Order (PO) Creation

Training Creating & Delivery/Onboarding

Microsoft Office: Word, Excel, PowerPoint, Outlook

PROFESSIONAL EXPERIENCE

HIAB/CARGOTEC, Douglassville, GA Jul 2018 to Dec 2023

Cargotec's Hiab is the global market leader in on-road load handling solutions with customers operating in the land transport and delivery industries.

Corporate Billing Specialist May 2022 to Dec 2023

Utilized SAP to process invoicing for equipment and 3rd party service.

Handled and investigated all credit and rebill using SAP.

Process electric credit card payments.

Retrieved query customer payment data using SAP.

Resolved collections by examining customer payment plans, payment history and credit lines. Communicated terms and coordinated payment with customers’ accounts payable departments.

Processed weekly 3rd party service review of account to ensure there were no financial discrepancies.

Managed a monthly budget of $10M+ for equipment.

Regional Support Specialist Jul 2018 to May 2022

Utilized Salesforce and SAP to manage daily invoicing.

Created expense reports for 20+ technicians on a weekly basis.

Paid customer invoices using an internal software solution.

Handled and investigated all credit and rebill using SAP software.

Manage monthly budget of $300K+.

Increased profit margin by 10% for US37 region.

Received District Manager Award of Excellence.

DENTISTRY FOR CHILDREN, Atlanta, GA Dec 2017 to Jul 2018

Dentistry for Children provides quality pediatric dental care in 22 locations throughout the state.

Insurance Payment Processor

Handled daily postings of all ACH and check payments for multiple insurance companies.

Posted journal entries for adjustments for accounts reconciliations.

Submitted secondary claims to insurance companies.

Managed the daily balancing for all posted transactions.

ACCOUNTANTS & TAX CONSULTANTS, Atlanta, GA Jan 2017 to Dec 2017

Accountants & Tax Consultants was a small, privately held accounting firm.

Office Manager

Handled all account receivables and payables transactions including invoice preparation.

Reconciled all bank accounts and managed the collection process for past due balances.

Processed payroll for 10+ employees.

Created custom tracking reports that showed financial firm growth.

MARIETTA EYE CLINIC, Marietta, GA Jul 2014 to Jan 2014

Marietta Eye Clinic is a full service eye care provider staffed with expertly trained ophthalmologists and optometrists.

Patient Account Representative

Prepared and resubmitted clean claims to various insurance companies.

Acted as a liaison between patients, clerical staff, and insurance companies for inquiries, payments and insurance discrepancies.

Identified and resolved patient billing complaints.

Managed and handled all patient statements.

Worked with Billing Supervisor to review and recommend delinquent accounts for collections.

KOOL SMILES, Atlanta, GA Mar 2009 to Jun 2014

Kool Smiles provides full-service dental care to adult and pediatric patients.

Insurance Biller

Verified Commercial and Medicaid insurance for eligibility and benefit utilizing one of the following methods as appropriate: RTS, payer’s website, or phone.

Verified same day, walk in and future insurance appointments for benefits eligibility.

Reviewed patient information and identified discrepancies to avoid claim processing issues with the insurer.

Handled and requested pre-certification of benefits on both inpatients and outpatients for surgery.

Used Delta Dental software to perform verification of Medicare coverage and limits on all Medicare accounts of inpatients.

Handled billing information for Worker’s Compensation accounts and other insurances.

VILLAGE PODIATRY, Austell, GA Mar 2004 to Feb 2009

Village Podiatry Centers offers comprehensive lower extremity care across Georgia.

Surgical Coordinator

Handled the scheduling of all surgical cases for assigned attending staff members.

Acted as a liaison to the scheduling office to ensure all cases were scheduled in a timely manner according to physician direction,

Handled and requested pre-certification of benefits on both inpatients and outpatients for surgery.

EDUCATION

Business Management, UNIVERSITY OF PHOENIX, degree anticipated September 2024

Major in Business Administration with a Minor in Fine Arts

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