Laura Feltz

Full Cycle Revenue Specialist

Peoria, AZ

ad3g1q@r.postjobfree.com

+1-602-***-****

#readytowork

Authorized to work in the US for any employer

Work Experience

Cash Poster

MedAlliance - Phoenix, AZ

November 2021 to Present

Post insurance payments and adjustments

Work accounts with recoupment

Post patient payments

Process virtual credit card payments

Cash Poster

Nephrology Associates of Northern Illinois and Indiana - Oak Brook, IL June 2020 to March 2021

Post all insurance payments and adjustments.

Process accounts with credit balances

Work all recoupments

Medical Billing Specialist

Westside Children's Therapy - Mokena, IL

September 2019 to March 2020

Post insurance payments/denials. File appeals. Send monthly patient statements. Answer patient/ insurance calls. Set up monthly payment arrangements. Revenue Cycle Specialist

Medorizon - Romeoville, IL

November 2018 to April 2019

Posted both insurance and patient payments. Worked all denials and appeals. Spoke directly with the Doctor/owner as well as his wife who was the practice manager. Assisted patients with all questions regarding their accounts as well as setting up payment plans. Helped the office’s front desk staff on a daily basis. Made a daily spreadsheet of the next day’s patients to advise the office of all copayments and outstanding balances.

Full Cycle Revenue Specialist

Mid America Orthopedics

December 2014 to May 2018

Accurately posted all EFT payments, as well as work/appeal denials and reprocess claims for payment. Assisted

with posting lockbox payments as needed. Processed refunds for patients and insurance companies. Spoke to patients by phone and in person regarding questions/discrepancies on their accounts. Created unapplied/credit

balance reports to determine if a refund was due. Set patients up on payment plans and negotiated one time

payments to close out balances.

Third Party Follow Up Associate

SPi Healthcare - NorthShore University HealthSystem July 2008 to December 2014

Accurately worked and appealed insurance denials. Trained new employees and a "go-to" person for anyone with questions or in need of assistance while keeping current with my own work. Posted correspondence, posted

charge corrections, assisted with customer service calls as needed; worked SPI Payment Posting Inquiries from

team members. Was responsible for work specific Work que's and special projects. Per my last review, I was at a 100% accuracy rate. Provided a positive attitude within the office. KLO Professional Billing

Team Lead/Medical Biller

KLO Professional Billing - Westmont, IL

January 2007 to May 2008

Accurately posted charges and diagnoses, as well as insurance and patient payments for 6 providers. Accurately worked denials at time of posting. Worked A/R for each account on a weekly basis. Took over team

lead responsibilities while keeping current with my clients' charges/payments and A/R. Met with clients at needed - weekly/monthly. As Team Lead, I was responsible for 5 billers and 1 patient entry person. I was responsible for all month-end closings for 24 clients. Processed refunds for patients and insurance companies.

Interviewed applicants for billing positions within my team. Handled calls from patients and insurance companies.

Medical Coder/Management Support

Poronsky Family Practice

May 2005 to December 2007

Restructured front desk procedures to create a more cohesive environment. Reorganized correct billing procedures, which reduced account receivables from 72% to 94%. Accurately posted charges and diagnoses to create clean claims for processing. Intercepted and rectified patient complaints to minimize negative feedback.

Implemented collection procedures to gain maximum revenue with minimum patient aggravation. Medical Biller/Team Lead

Dermatology Center, SSC

September 2000 to April 2005

Audited outstanding claims for reprocessing, which created significant increase in A/R that was initially anticipated as lost revenue. Processed refunds to both patients and insurance companies. Accurately posted

patient and insurance payments, as well as work/appeal denials and reprocess claims for payment. Credentialed

all new providers that joined the practice. Was responsible for month-end as well as year-end reports for all

providers within the practice. Built strong relationships with hospitals and other physicians for pre- certification of surgeries done in our office. Negotiated acceptable fee schedules with insurance companies. Verified contract

verbiage to avoid legal ramifications. Systemized collection procedures to accommodate each provider's specific needs.

Medical Biller

Evergreen Billing Services

August 1997 to February 2000

Accurately entered patient demographic information. Conducted charge audits to capture all billable charges and corresponding diagnoses. Posted both patient and insurance payments. Tracked denials and gathered proper

documentation for resubmission. Attended monthly hospital round table meetings. Education

High school or equivalent

Skills

• Billing

• Accounts Receivable

• Collections

• claims

• Medical Billing

• CPT Coding

• ICD-10

• Medical Coding

• Epic

• Microsoft Excel

• Data entry

Additional Information

ü Team Leadership

ü Training/Mentoring

ü Process Improvement

ü ICD-10/CPT coding

ü Extensive Customer Service Experience

ü Proficient with EPIC and CareTracker

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