Customer Relationship Account Manager

Christy Newsome

Graham, NC 336-***-**** ******@***.***

Account Manager: Over 15 years’ experience developing and maintaining customer relationships that promote satisfaction and retention.

EXPERTISE

Customer Relationship Management

Issue Resolution

Training and Development

Revenue Growth

Communication

Performance Management

●Effective Communication – Able to thoroughly communicate all critical details to varying audiences.

●Customer Relationship Management – manages and analyzes customer interactions and data throughout the customer lifecycle to improve customer relationship and promote revenue growth.

●Issue Resolution – Perform necessary interventions to address issues and problems that need to be solved in a timely manner.

●Technical Skills – SAP, AS400, and MS Office Suite

PROFESSIONAL EXPERIENCE

Cintas Corporation Durham, NC

Service (Account) Manager July 2007 – Present

Manage approximately $8M Annual Revenue within four area hospital networks while leading and developing a team of 13 direct reports.

●Relationship management for four of locations Top Ten Accounts: Duke University, UNC, WakeMed and NC State Veterinary Hospitals. Complete proactive visits with customers to mitigate any issues before they arise.

●Responsible for revenue generation of accounts in book of business. Assisted in growing Duke University Hospital from $50K annual revenue to $4.5M annual revenue to date.

●Coordinated and facilitated the installation of new accounts to include installation of scrub machines, scrubs, and other products.

●Provide exceptional customer service while supplying with essential items to complete day-to-day tasks. Items include scrubs, mats, restroom products and services, hospital curtains, microfiber towels and wipers, lab coats and many more.

●Responsible for staffing, leading, and developing team of 10+ direct reports including Supervisors, Onsite Coordinators and Healthcare Route Delivery Specialists. Provides hands-on support and development for direct reports including. Created a training plan and certification for Healthcare delivery specialists to ensure a high level of customer and employee satisfaction.

●Fostered a safe work environment by abiding by all Cintas’ Safety Policies and DOT regulations.

●Selected to attend Annual Healthcare Summit to provide feedback on the Hospital Solutions Program for the last two years.

UPS Fayetteville, NC

Driver 2000-2006

Delivery of packages to residential and commercial customers while providing exceptional customer service.

●Load, unload, prepare, inspect, and operate a delivery vehicle in a safe and efficient manner.

●Responsible for transporting packages and other goods within set time constraints.

●Proactively resolving customer issues.

EDUCATION

UNC Pembroke Pembroke, NC

Physical Education 1994

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