Customer Experience Social Media
Resume:
Amanda Shelnutt
Dalton, GA *****
**************@*****.***
To find a long-term opportunity that utilizes my background, knowledge, skills, and abilities acquired from past experiences while working in a fun, structured, and healthy environment. Work Experience
Catering and Marketing Director
Moe's Southwest Grill
April 2022 to Present
• Serve Safe Certified.
• In charge of all catering sales.
• In charge of guest interactions and retaining great customer experience surveys.
• Helping to create partnerships within the community.
• In charge of all social media relations.
Hospitality/Catering Director
Chick-fil-a Dalton Mall - Dalton, GA
December 2019 to March 2022
· Serve Safe Certified.
· In charge of all catering sales.
· in charge of guest interactions and retaining great customer experience surveys.
· helping to increase our guest retention rate/overall satisfaction. Key Manager/togo Coordinator
Outback Steakhouse - Pineville, NC
October 2013 to July 2019
· Certified in training all areas in FOH.
· Oversaw all FOH Employees.
· Planned and organized monthly contests, new LTO’s, and staff outings.
· Handled all money at the end of each shift, as well as assisted in monthly inventories.
· Effectively handled a very high volume Togo area, with many inbound calls and customer interactions.
· Greeted each guest with friendly and prompt service while always applying the Residential Counselor
Loray Girls' Home, Inc. - Gaston County, NC
December 2014 to December 2014
· Mentored to troubled youth living in a Foster Care setting.
· Provided one on one counseling.
· Provided 24 hours of care to the youth, while making sure all of their needs both physical and emotional were met.
Education
Master's degree in Addiction Counseling
Grand Canyon University - Arizona
February 2023 to Present
BACHELOR OF ARTS in PSYCHOLOGY
WINTHROP UNIVERSITY - Rock Hill, SC
August 2009 to May 2012
ASSOCIATE in ARTS
SPARTANBURG METHODIST COLLEGE - Spartanburg, SC
August 2005 to May 2007
A.A. in General studies
Junior College
Skills
• Organized
• Punctual
• Detail-Oriented
• Excellent Customer Service Skills
• Productive
• Determined
• Courteous Demeanor
• Catering
• Food Preparation
• Mentoring
• Kitchen Management Experience
• Restaurant Management
• Event Planning
• Supervising Experience
• POS
• Individual / Group Counseling
• Food Service
• Microsoft Office
• Interviewing
• Food Safety
• Serving Experience
• Bartending
• Microsoft Word
• Social Media Management
• Patient monitoring
Certifications and Licenses
ServSafe
Food Safety Certification
CADC
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