JOHN M. KRAINER

*** ********** ** #***

Timonium, MD 21093

410-***-****

ad3fzd@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Associated Administrators 2023-

Pension Project

Scanning, Filing, PC work.

Quest Fleet 2021-2023

Make deliverys and pick ups at various locations. For Napa

John Lindner Law Firm 2020-Covid layoff

Collector

Make collection calls for Hospitals, Dentist and Doctors accounts brought into our office following HIPA Laws.

Make Collection calls for Bail Bondsman accounts brought into our office.

ELEMENT 2016-2019

Remarketing

Process invoices

Process Pick up of vehicles.

Process company Own Checks

Process cases with Letters of Guaranty

Process postage report monthly.

MSO

MSO processing.

Imaging of invoices.

Insurance card processing

Pulling Insurance card for MSO processing.

New Vehicle Acquisitions

Prepared Specs and Pricing for Potential Prospects.

Run price and specs for cross motor company comparisons.

Prepare price and specs comparisons to capture model year differences in equipment and pricing.

USPS

Rural Carrier (part time) 2016-2016

Sort Mail to be delivered.

Sort Parcels to go out for delivery

Pull down mail to trays to go out on truck for delivery

Load up truck.

Delivery mail, certified mail and parcels via mail truck.

Bring back any picked up mail, trays, clean truck and park truck in lot

PLANET FITNESS 2013-2015

MEMBER SERVICES MANAGER

Responsible for the member services manager for Maryland, Tennessee and our Florida clubs.

Managed how we recovered money from past due members.

Sent all blast email as well as set up call trackers for the clubs to help collect the past due.

Supported all the Managers in the clubs.

BRICK BODIES and PLANET FITNESS 2004- 2013

PAST DUE ACCOUNTS REPRESENTATIVE

In charge of collections and payments for the members.

Made calls to update billing information.

Responsible for sending out monthly past due letters.

If a member was truly behind as a last resort we would send them to a collections agency.

Posted payments.

AT&T 1996-2003

CUSTOMER SALES AND SERVICE SPECIALIST

Managed high-end global business accounts in excess of $1 million annually.

Served as a front line contact for specific questions.

Investigated and resolved issues.

Followed up to ensure completion and customer satisfaction.

Performed as a customer contact on the day to day operation of effected account applications.

Responded to all customer trouble calls and inquiries in a prompt efficient manner.

Analyzed customer account usage determining best products.

Recognized and referred inquiries to the sales team for follow-up.

Utilized complex accounting and billing software to monitor investigate and manage accounts.

Processed orders for data Circuits.

ADMINISTRATIVE ASSISTANT 1988-1995

Reserved billing information for engineers, creating final bill, weekly performance, and quality reports.

Managed overnight mailing and job forms for department.

Oversaw fax copier machines, insuring maintenance for proper functioning.

Served on department security team.

Coordinated departmental floor plan moves.

Served as resident expert for computer problems and assisted in installation of upgrades.

EDUCATION

General Courses, Baltimore County Community College, Baltimore,

Maryland, 1983-1985

Diploma, Dulaney Senior High School, Timonium, Maryland

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