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Real Estate Customer Service

Location:
Kemp, TX
Salary:
11
Posted:
February 07, 2024

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Resume:

Carie McGuyer

Seven Points, TX *****

ad3fyn@r.postjobfree.com

+1-903-***-****

• Experienced real estate and customer service professional

• 7 years real estate accounting

• 15 years Lease Administration

• Proficient with CTI (AS400), MRI, Skyline, Peachtree, NTREIS, NAVICA, CSS, BAS, Excel and Word

• Quickly adapt to proprietary software

• Able to work independently or on team projects

• 2 years working with Docusign

• Certified Notary Public

• Google Docs

Authorized to work in the US for any employer

Work Experience

Office Administrator

Avery Realty Group - Gun Barrel City, TX

January 2017 to November 2021

· Answered phones for 8 Real Estate Agents

· Read Real Estate Listing Agreements

· Enter data into NTREIS & NAVICA and 17 other databases for all Agents

· Entered Data into Centralized Showing System (CSS)

· Schedule Showings for Agents in our Office

· Keep accurate and detailed filing system

Office Administrator/Manager

Re/Max - Mabank, TX

October 2015 to December 2016

· Answered phones for 8 Real Estate Agents

· Read Real Estate Listing Agreements

· Entered data into NTREIS & NAVICA for all Agents

· Entered Data into Book of Showing Database

· Booked Showings for Agents in our Office and Agents calling into book showings for our listed properties · Kept accurate and detailed filing system Manager, Lease Administration, Commercial Property Management UCR Asset Services - Dallas,

TX May 2011 to November 2012

· Ensure Leasing agreements and supplemental agreements executed by asset & property managers are void of term discrepancies or errors

· Provide accounting team with associated charges from lease agreements

· Abstract lease and subsequent agreements for 7 property managers and 6 accountants

· Maintain actual and reported occupancy for Portfolio Management quarterly client reporting

· Assist with special projects as needed affecting Commercial Property Management including: updating annual impound charges, submit lease documents for access through reporting database

Assistant Property Manager, Commercial Property Management PM Realty Group - Dallas, TX

September 2008 to April 2011

· Directly responsible for tenant relations and customer service

· Responsible for coding and processing invoices, collecting rental income and making bank deposits in a timely fashion

· Direct janitorial and security personnel

· Approve rental updates to process for tenant statements

· Review Rent Roll to ensure it is current and contains no errors

· Review G/L's and Accruals for monthly financial statements

· Compile variance comments for monthly and yearly financial statements

· Assist with budget, yearly estimates and reconciliations

· Abstract leases and amendments and submit for Property Manager and Accounting for approval and entry

· Maintained positive tenant relationships during a challenging $11 Million renovation Lease Coordinator, Commercial Property Management

RREEF - Dallas, TX

August 2004 to February 2008

· Manage industrial/commercial/office/retail portfolio consisting of 234 total buildings and 1,045 tenants · Ensure Leasing agreements and supplemental agreements executed by property managers are void of term discrepancies or errors

· Provide accounting team with associated charges from lease agreements

· Abstract lease and subsequent agreements for 19 property managers and 12 accountants

· Maintain actual and reported occupancy for Portfolio Management quarterly client reporting

· Analyze and prepare property leasing agreements for audit, at acquisition and for disposition

· Assist with special projects as needed affecting Commercial Property Management including: special coding for late fees, updating annual impound charges, submit lease documents for access through reporting database

Staff Accountant

RREEF - Dallas, TX

August 2001 to July 2004

· Prepare annual budgets for five properties

· Evaluate and prepare re-projections as need at mid-year

· Review monthly Profit and Loss statements and bank reconciliations

· Review Reserve for Doubtful Accounts on a monthly basis to determine action needed to collect outstanding balances from tenants

· Review Leasing Status Report monthly to assist manager in tracking the timing and cost of capital projects

· Responsible for Recovery Schedules which include adjusting/realizing recovery income per tenant lease · Calculate annual tenant escalation billings, percentage rent earnings and analyze monthly rent roll billings to ensure full income recovery under lease terms Associate Accountant

RREEF - Dallas, TX

December 1999 to July 2001

· Support Staff Accountants on two malls with over 300 tenants

· Maintain cash log and calculate cash flow transfers. Prepare bank reconciliations

· Verify account receivable download from bank and match payments to billings. Communicate with tenants and Property Manager to resolve variances.

· Process Accounts Payable including coding review, system input, bank uploads, and vendor W-9's

Education

High school diploma

Skills

• Accounts payable

• AS400

• Property management

• Microsoft Excel

• Accounts receivable

• English

• Yardi

• Office manager experience

• Typing

• Account reconciliation

• General ledger accounting

• Customer service

• Journal entries

• Event planning

• DocuSign

• Bookkeeping

• Financial report writing

• Bank reconciliation

• Project management

• Financial statement preparation

• Tax Experience

• Personal Assistant Experience

• Data Entry

Assessments

Administrative assistant/receptionist — Familiar

September 2021

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Customer focus & orientation — Highly Proficient

September 2021

Responding to customer situations with

sensitivity Full results: Highly Proficient

Protecting patient privacy — Proficient

October 2021

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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