Kathey Jones-Campbell

Pearland, Texas

713-***-****

ad3fyi@r.postjobfree.com

OBJECTIVE

I have 25 plus years of Customer Service experience which includes 3 years of Managerial experience. I am highly motivated and well versed in Customer Resolution. I am confident that I can make a significant contribution to your organization.

EDUCATION —

EXPERIENCE

Houston Community College

Associates Degree in Arts

Texas Steel Conversion-May-2022- Current

Recruiter/ HSE Administrative Assistant

Solicit and recruit for manual labor positions. Process drug test & physical request. Handle weekly onboarding orientation. Track applications and referrals through ADP. Provide weekly reports to Management. Also provide administrative support to the Safety team. Ensure that all paperwork was completed correctly. Assists with ordering safety supplies. Review and approve safety requests.

American Muscle Movers- Feb 2020-April 2022

Account Coordinator

Attend monthly job fairs. Maintain Indeed database.

Scheduled daily moving orders. Provided excellent service to the clients and vendors. Research and Resolve client delays and damage. Created contracts & statements for large orders. Schedule conference calls as needed with vendors, maintained gift card logs for management.

American National Insurance- Sept 2018- Jan 2020

Production Manager

Managed a Staff of 17 which included 2 Supervisors & 15 Employees. Researched Compliance Complaints. Approved client surrenders up to $500k. Schedule Staff weekly meetings. Reviewed Medical Request for Exceptions on Surrender Fees. Complete monthly & annual reviews. Maintained a daily production within 24-48 hours.

Insurmark- IMO March 2014- September 2018

Annuity Licensing Specialist

Assisted Annuity Agents with obtaining licenses with a variety of carriers using the SuranceBay software. Researched and resolved missing applications for appointments. Send out daily appointment reminders to the Agents.

NEXT Financial - March 2010- Feb 2014

Annuity Compliance Administrative

Research and Resolve Commission problems, assembly new marketing material, maintain internal and external relationships, order duplicate contracts & statements, explain annuity products the agents, mail/ fax forms.

AIG - October 1995- October 2009

Annuity Call Center Supervisor

Managed a Staff of 7 Employees, Plan & Schedule Staff meetings. Complete daily & weekly performance. Handle all escalated calls for the department, completed annual reviews, call monitoring call observation, Terminate & Trained new employees. As the Supervisor we had to demonstrate accountability for functional, business, and company objectives.

Account Coordinator

Provided Concierge service to the top Agents. Research and Resolve Commission problems, assembly new marketing material, maintain internal and external relationships, order duplicate contracts & statements, explain annuity products to the agents, mail/ fax forms, schedule conference calls as needed, maintain exception log for management. Balance accounts as needed.

Annuity Customer Service Analyst

Provide service to internal and external clients, process verification for nursing homes, trained new employees, process contract changes, worked on W4-P mass mailing project during tax season, research, resolve & reclaim lost checks, issued 15-20 life insurance applications daily, mailed out contracts, team Lead for death claim project, located funds through SAP Accounting System, provided phone coverage and leadership to the VIP Team. Research flies for the legal department.

KEY SKILLS —

COMMUNICATION

Client Resolution

Team Player

Highly Organized

Building Relationships

Staff Management

SAP

AWD System

Surance Bay System

Project Management

Microsoft Outlook

Critical Thinking

Goals Driven

Flexibility

Linked In

linkedin.com/in/kathey-jones-campbell-3a965117

Hobbies

Rescuing Animals

Volunteering

Beginning Spanish Learner

REFERENCES

Available upon request.

Contact this candidate