Tenisha Monroe

Manor, TX *****

ad3fy1@r.postjobfree.com

+1-512-***-****

Effective Customer Service Representative with 3+ years of experience in fast paced call center environments, as well as assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimize team strengths to meet service quotas.

Authorized to work in the US for any employer

Work Experience

Customer Experience Specialist

AbbVie - Austin, TX

September 2021 to June 2022

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Scheduled reservations for customers

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Provided excellent technical support

• Operated the live chat

Customer Service Representative

Jones Trucking Inc. - Austin, TX

August 2019 to February 2021

• Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

• Answered and directed incoming calls using multi-line telephone system.

• Coordinated and communicated with 100's of clients daily to gather pertinent information.

• Scheduled and confirmed appointments.

• Entered data in Microsoft office, Excel and Outlook software to keep records of financial and personal information.

Medical Records Clerk

Cuidado Casero Home Health & Hospice - Austin, TX

March 2016 to June 2019

• Pulled patient charts for up and coming appointments.

• Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.

• Followed-up with insurance companies and individuals to resolve discrepancies.

• Conceptualized and implemented new and more efficient filling system.

• Consolidated diverse medical records.

• Entered patient insurance, demographic and health information into software and confirmed records.

• Verified record copies before handing each over to check for and remove unnecessary details.

• Logged all requests for medical records into spreadsheets.

• Pulled patient records and transferred information to appropriate parties.

• Set up patient charts and documented information in various company software. Education

High school diploma

Goodwill Excel - Austin, TX

September 2019 to June 2020

Certified in Medical Billing and Coding

Everest Institute of Technology - Austin, TX

August 2012 to April 2013

Skills

• Medical Coding (10+ years)

• CPT Coding (10+ years)

• Medical Billing (10+ years)

• ICD-10 (10+ years)

• Medical Records (10+ years)

• Medical Scheduling (10+ years)

• ICD-9 (10+ years)

• Insurance Verification (10+ years)

• EMR Systems (10+ years)

• 10 key calculator (7 years)

• Medical Terminology (10+ years)

• Hospice Care (2 years)

• Medical Office Experience (10+ years)

• Data entry (10+ years)

• Customer service (10+ years)

• Typing (10+ years)

• ICD coding (10+ years)

• Medical receptionist (10+ years)

• Multi-line phone systems

• HIPAA (10+ years)

• Clerical experience

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• Patient care (10+ years)

• Quality assurance

Certifications and Licenses

Certified Billing and Coding Specialist

Present

Medical Billing and Coding

Present

Assessments

Home health aide skills — Proficient

March 2020

Providing care to patients in a home setting.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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