Alisha D. Pinkney

Winston Salem, NC *****. 252-***-****. ad3fxq@r.postjobfree.com

Objective

To obtain a position that allow me to serve the community with respect, professionalism, and enhances quality of life and family interactions

Education

Greensboro College (Greensboro, NC)

Birth through Kindergarten Education

May 2013

University of North Carolina at Greensboro (Greensboro, NC)

Human Development and Family Studies with a Concentration in Child and Adolescent Development, Minor in Sociology

May 2007

Skills

•Customer Service

•Active Listening

•Oral Communication

•Written Communication

•Problem Solving

•Critical thinking

•Negotiation

•Multitasking

•Influencing

•Collections

•Financial Math

Work Experience

Administrative Receptionist

Carolina Veterinary Specialist, Winston Salem, NC

October 2022 - Present

•Offers owners and potential owners a warm and friendly greeting in person or on the phone

•Provide top notch customer service

•Maintain a professional appearance (clothes and attitude)

•Identify and work compassionately with clients in various emotional states

•Responds to inquiries about the range of services the practice provides and the species it

treats: refers to appropriate department/staff member as needed

•Coordinates the flow of pets and owners in the lobby; placates owners distressed by long

waits, scheduling glitches, and other problems

•Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergencies

appropriately

•Assists owners when picking up medications or special dietary products, answers questions

•Inputs data to practice management software to check pets in; makes simple postings to

accounts; compiles data for various reports

•Types and edits a variety of correspondence, reports, memoranda, and other material

ensuring accuracy

•Receives and distributes incoming mail; processes and stamps outgoing mail

•Performs cashiering duties; processes refunds, returns and credits as needed

•Organizes and processes all payment plans

•Processes billing statements and collections

•Coordinates and schedules appointments; calls owners scheduled for the next day to remind

them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications

•May assist with retail sales

•May weigh pets when they come in for exams, procedures, etc.

•Responds to client emails

•Processes faxes

•Shows up for work regularly; full time presence at work is essential for every shift

•Obtain previous records from other facilities and adds to patient chart

•Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.

•Able to learn basic veterinary medicine terminology

•Become familiar with retail products, medications, vaccinations, routine testing, preventatives and be able to confidently discuss with clients

•Have a strong sense of excellent customer service and be able to provide that to clients during high stress situations

•Be able to multi-task efficiently

•Able to identify conditions over the phone that can potentially be emergencies and scheduling

appointments appropriately

•May take medication refill requests and messages for doctors

•Able to use Windows based computer systems, word processing, email, web search and other

skills needed to effectively use software.

•Able to reconcile the drawer and complete end of day duties at the close of the day

•Performs other duties as assigned

Teacher

Bethlehem Community Child Development Center, Winston Salem, NC

August 2022 – Present

•Manage a caseload of 10 families, providing educational and community resources, as necessary.

•Collaborate with community professionals to create Individual Family Service Plans for children

•Conduct ongoing assessments of children

•Plan and implement learning experiences that respects and reflects the diverse backgrounds and learning styles of each child

•Organize and use space, materials, and routines to construct an interesting, secure, and enjoyable learning environment that is age appropriate and meets all HS and licensing

•Support the social and emotional development of children

•Use developmentally appropriate questioning, probing and problem solving as interaction

•Provide opportunities for children to understand, acquire, and use communication

•Participate with children in small and large groups and individually

•Use conflict resolution techniques which are appropriate for the developmental level of the child

•Encourage family involvement and support relationships between children and their families.

•Write and submit appropriate reports accurately and on time

•Complete written lesson plans

•Attend all required meetings and training opportunities; actively pursue appropriate professional development opportunities

Remote Crisis Counselor- Work from home

Protocall Services - Portland, OR

July 2022 – August 2022

•Obtain contact information from callers and documents calls in the Proteus software, following all documentation standards.

•Discriminate between clinical and business calls and handles appropriately.

•Gather relevant information on clinical calls, ensuring that the presenting problem is described, acuity is assessed.

•Provide compassionate support, empathy and stabilizes any acute situations, using ProtoCall’s Core Clinical Values.

•Consult with supervisors to manage high acuity calls as appropriate.

•Help callers gain access to further appropriate services.

•Document calls in accordance with ProtoCall’s documentation standards.

•Access and review call records containing PHI as part of their essential job function including: reviewing call history as part of normal call taking QA activities including document review, review of recorded calls, and call observation providing consultation or training to peers clinical collaboration and assisting colleagues in assisting in supporting or identifying a caller, and viewing call documentation from a Warm Line call

•Make outbound calls to complete assessment, intervention, follow-up, coordination of care, and for other purposes as assigned.

•Attend in-house trainings and group supervision.

•Participate in development of advanced training as negotiated.

•Complete and meet requirements of special assignments.

•Attend and participate in staff meetings.

•Uphold the positive goals, objectives, and atmosphere of the company.

•Follow Personnel Policies, Procedures, and Code of Ethics.

•Maintain flexibility regarding shift assignments.

•Perform other duties as assigned.

Detention Officer

Forsyth County Sheriff’s Department - Winston Salem, NC

April 2022 - June 2022

•Receives inmates by conducting search, completing required intake forms, securing all personal property, and dressing out inmates in detention attire.

•Acts as booking officer by maintaining inmate information, verifying the completion of necessary intake forms, classifying inmates and assigning cell location, and maintaining inmate count and cell locations.

•Oversees the security and activities of inmates on an assigned floor.

•Supervises meals and cleaning of facilities.

•Distributes personal property.

•Performs related duties as required.

•Supervises the purchase and distribution of snack items and commissary.

•Searches incoming property delivered for inmates to determine if it is allowable.

•Verifies visitor acceptance by inmates, notifies the floor officer of visitor, records time and date of visits.

•Releases inmates on bond, due to court order or for time served; ensures release papers are accurate and complete; returns all personal property to the individual; completes forms providing required documentation of release.

•Supervises trustees cleaning and maintaining detention facilities, doing inmate laundry, and receiving and storing supplies.

•Transports inmates for interviews, court or release; monitors inmates' medical status and takes appropriate action when illness or injury is suspected.

Customer Service/ Product Specialist- Work from home

Whisker – Auburn Hills, WA (work from home)

July 2021 - April 2022

•Provides best in class customer service, solutions, and product information to our customers from inbound and outbound customer support platforms - phone, chat, social media, and email

•Specializes in helping customers troubleshoot their Litter-Robot and Feeder-Robot

•Offers customers technical support with our mobile app including on-boarding, and connectivity concerns, etc.

•Product improvements: You may be selected to work with our marketing and engineering teams to provide feedback on beta testing and product developments

•Team Collaboration: You will participate in devising unique solutions with various team members and departments based on customer experience with how our products are used in their home environment all over the world

•Process customer orders

•Upsale products and services

•Initiate and follow up on refund request

•Collaborate with shipping companies to meet customers’ needs

•Will perform additional responsibilities as required

Customer Service Specialist- Work from home

AdaptHealth – Winston Salem, NC

December 2020 - May 2021

•Develop and maintain working knowledge of current products and services offered by the company

•Answer all calls and emails in a timely manner, in adherence to their goals

•Document all call information according to standard operating procedures

•Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs

•Process orders, route calls to appropriate resource, and follow up on customer calls where necessary

•Review all required documentation to ensure accuracy

•Accurately process, verify, and/or submit documentation and orders

•Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles

•Must be able to navigate through multiple online EMR systems to obtain applicable documentation

•Enter and review all pertinent information in EMR system

•Meet quality assurance requirements and other key performance metrics

•Facilitate resolution on customer complaints and problem solving

•Pays attention to detail and has great organizational skills

•Actively listens to patients and handle stressful situations with compassion and empathy

•Flexible with the actual work and the hours of operation

•Utilize company provided tools to maintain quality such as “How-To” documents

•Develop and maintain working knowledge of current HME products and services offered by the company.

•Maintain patient confidentiality and function within the guidelines of HIPAA.

•Completes assigned compliance training and other educational programs as required.

•Maintains compliant with AdaptHealth’s Compliance Program.

•Troubleshoot and provide technical assistance to ensure accurate usage and functionality of DME

•Perform other related duties as assigned.

Care Connections Specialist II- Hybrid

Novant Health - Winston-Salem, NC

October 2017 - May 2021

•Utilize interpersonal and communication skills to provide excellent customer service

•Exhibit competency in customer relation skills in a professional environment.

•Organize and prioritize work in a stressful environment, be detail-oriented, and have excellent time management

•Demonstrate critical thinking and problem-solving skills

•Assertively recommend appropriate care

•Work with a variety of software and internet platforms while conversing with a consumer and documenting information

•Display a working knowledge of electronic medical record system

•Assist with patient inquiries regarding registration and usage of MyChart web application and provide technical support

•Exhibit a basic knowledge of medical terminology

•Assist with all aspects of the scheduling, verification, and registration work streams

•Work collaboratively with acute care partners to facilitate appropriate and timely medical care

•Document and relay information regarding to services inclusive of physician-to-physician consults, emergent transfers, and critical care transportation

•Serve as a resource to internal and external consumers and team members to include all Novant Health departments, service lines, facilities, clinics, and community partners

Customer Service Professional- Hybrid

Blue Cross Blue Shield - Winston - Salem, NC

July 2014 - June 2017

•Answer phone calls in a timely and professional manner to retain and promote customer satisfaction

•Provide customer eligibility and benefit information

•Provide coverage information to determine customer needs and provide pricing

•Utilize probing and problem-solving methods to resolve customer inquiries on the first contact

•Identify and obtain information to correct / update member records and claims

•Recognize claims filing procedures and relay information regarding denial of claims providing next steps to ensure accurate processing

•Educate customers on BCBSNC practices and policies

•Perform outreach to resolve service issues

•Identify and understand customers' unexpressed needs in a caring and professional manner

•Work collaboratively with various departments to increase customer relations and promote programs

•Educate and encourage customers use of company products, BCBSNC.com, and service provider network verification and obtaining policy information and pricing

•Cooperate with local, state, and federal governmental entities regarding products, services, and policies

Mental Health Qualified Professional

Easter Seals - Greensboro, NC

December 2010 - June 2017

•Collaborate with Mental Health professionals to create person centered plan (PCP) goals to meet the needs of children & adolescents

•Worked with children and families to provide direct interventions to build socialization, behavior management skills

•Created opportunities for children & adolescents daily/community living skills and support PCP goals

•Assists children and families with daily activities, personal care, and transportation.

•Maintains documentation, progress notes, and other data as needed, including incident and accident reports.

•Attends staff meetings as required.

•Respond to individual child and family safety needs, including reporting significant changes in behavior and health.

•Provides high quality customer service, serving as a positive representative for the agency with other professionals, families, and the community at large

*Additional information will be provided upon request

*Additional education/training will be fulfilled to secure employment

Contact this candidate