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Community Health Customer Service

Location:
Washington, DC
Salary:
18.00
Posted:
February 07, 2024

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Resume:

EXPERIENCE

Community Health Worker

December **** - Present HCD International, Lanham,

Maryland

Home Health Companion

October 2022 - December 2022 Respite Me First, Glenarden, Maryland

Assisted patients and families in identifying and accessing relevant community resources.

Taught members how to navigate health and social service systems.

Educated members in self-management of chronic illnesses and medication usage.

Recruited client base within community by identifying, interviewing and screening individuals.

Operated as bridge between health plan member and

assigned case manager.

• Provided basic health services, such as first aid. Scheduled clients for appointments with health care providers.

Monitored trends within community based on needs,

programs and plans.

Provided preventive screening services, education and outreach to vulnerable populations.

Monitored nutrition of children, elderly and other high-risk groups.

Assisted families to apply for social services, included Medicaid and Women, Infants and Children (WIC).

Recognized emergency situations and implemented

appropriate emergency procedures.

Offered companionship and emotional support to clients while assisting with daily tasks.

Helped family members transport patients, teaching methods to lift and re-position.

Assisted patients with bathing and grooming to encourage personal hygiene.

CONTACT

202-***-****

ad3fx5@r.postjobfree.com

Washington, DC 20020

CAREER OBJECTIVE

Adaptable professional with proven

knowledge of provider relations,

public health administration, and risk

management. Aiming to leverage my

abilities to successfully fill the

Community Health Worker role on

your team.

SHANAE BAILEY

COMMUNITY HEALTH WORKER

Community Resource Specialist

July 2022 - October 2022 Family Services Foundation Inc., Landover, Maryland

Prepared beds and changed linens, maximizing patient comfort.

Provided support and personal services, enabling patients to stay in homes.

Maintained accurate records of patient care, condition, progress, and concerns.

• Participated in staff meetings to discuss patient care plans. Transported patients using proper body mechanics or lifting devices for accident prevention.

Followed procedures regarding infection prevention and control and handling of hazardous waste.

Visited individuals in homes or attended group meetings to provide information on agency services, requirements or procedures.

Used computer system to obtain and document client information.

Instructed physically and mentally disabled adults in parenting and household skills.

Established and maintained up-to-date knowledge and successful working relationships with local community resources.

• Determined clients' eligibility for financial assistance.

• Managed referrals to confirm linkage with resources. Gave testimony in court regarding observation of clients and families.

• Developed outcomes-based work plans for community. EDUCATION

Certification In Community Health

April 2023

Access Wholistic & Productive Living Inc, Brentwood, Maryland

Bachelor Of Arts (B.A.) In Criminal Justice Admin

April 2018

Strayer University, Washington, DC, DC

Relevant Coursework

• Mental Health First Aid

SKILLS

• Public Outreach

• HIPAA Guidelines

• Schedule Management

• Care Plan Development

• Microsoft Office Proficiency

• Health Coaching

• Managing Enrollments

• Assignment Management

• Health Care System

• Team Assignments

• Reasoning Ability

• Report Preparation

• Training Skills

• Community Health Improvement

• Disease Information

• Community Mental Health Programs

• Healthy Living Plans

• Supporting Daily Living Needs

• Active Listening

• Resource Advocacy

• Mental Health Care Assistance

• Chronic Disease Rates

• Community-Based Resources

• Healthcare Advocacy

• Infant Mortality Reduction

• Materials Development

• Substance Abuse Treatment Coordination

• Referral Coordination

• Electronic Medical Record Software

• High-Risk Populations Identification

• Leading Domestic Violence Groups

• Health Fair Participation

• Cultural Mediation

• Client Databases

• School-Age Group Health Instruction

• CPAP Intake Specialist

• Risk Prevention Education

• Diabetes Management Instruction

CERTIFICATIONS

• 01214-23-A

REFERENCES

References available upon request

AWARDS

• Awlpi Student Award Stipden



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