Michele Hooper

Address: ** ****** *****, **** ******, NJ 07017

Phone: 862-***-**** Email: ad3fx3@r.postjobfree.com

Medical Receptionist & Billing Consultant

A diligent and result-oriented professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments across medical facilities. Skilled in coordinating medical charts, patient records, appointment scheduling functions, analyzing accounts, investigating discrepancies, identifying and resolving billing issues, and processing payments. Holds credit for categorizing hundreds of claims, organizing several insurance forms, systematizing the billing process, and almost all types of coding, including outpatient coding, indoor patient coding, physician coding, and facility coding. Articulate communicator with exceptional mentoring skills in transforming a low performing team into a high caliber workforce coupled with proven abilities to work with cross-functional teams. Outstanding communication, presentation & interpersonal skills to grasp new concepts quickly and productively utilizing the same.

Skill Areas: Medical Coding Medical Billing Hospital and Nursing Home Care Data entry Key Electronic Billing and HCFA Claims Payment Posting A/R and Collections Process Improvement Financial Reports Medical Transcription HIPPA Compliance Officer Training Records Maintenance Customer Service Problem-Solving Leadership Strong Interpersonal Skills Analytical Skills Client Relationship Management Team Management Communications and Marketing

PROFESSIONAL EXPERIENCE

Medical Diagnostic Associates, Westfield, NJ (Dec 2007 – Present)

Medical Receptionist

Responsible for preparing documents, managing patient files, scheduling appointments, and organizing medical charts and materials while maintaining the first-rate level of accuracy and confidentiality.

Oversaw patient information and medical records while ensuring adherence to strict regulatory mandates such as HIPAA.

Communicated effectively with physicians, nurses, medical assistants, and senior management staff to facilitate highly efficient and productive medical office operations.

Dr. George Demidowich, Livingston, NJ (Sep 2008 - Nov 2013)

Medical Billing Consultant

Responsible for preparing billing forms for the clinic and processed payments.

Electronically submitted claims through the use of software systems.

Reviewed the client's past due balances and sent them to collections the ones that needed to go.

Received and posted payments from clients, insurance companies, and organization accounts.

Ran necessary reports weekly and monthly to maintain accuracy.

M.E.N.D., P.A. - Union & Edison, NJ (Oct 1990 - Nov 2007)

Billing Coordinator, Receptionist & Transcription

MEND, PA, is an Endocrinology Practice, of 13 employees, with two locations Union, and Edison.

Responsible for greeting patients, collecting copays and balances, doing precepts, prior authorizations, downloading various devices, including insulin pumps, sensors, and glucose meters.

Drafted all hospital and nursing home bills and entered into the computer system to prepare for the electronic submission.

Posted payments from the mail, (insurance checks and patient payments), ran aging reports, sent statements, and communicated with patients to set up payment plans.

PRIOR EMPLOYMENT DETAILS

Dr. Alan Lubin, Dr. Lawrence Gruenwald, South Orange, Millburn, NJ 1987 - 1990

Medical Assistant & Reception

Macy’s 1986 - 1987

Sales Associate

Sears 1985 - 1986

Sales Associate

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Ashworth College 2018 -2019

Pharmacy Technician

Suffield University 2007 - 2008

Bachelors & Masters in Healthcare Administration

LaSalle University 1995 - 1998

Healthcare Administration

The Laural School 1987 - 1988

Diploma - Medical Assistant & Receptionist

Clara Maas School of Nursing 1985 - 1986

Upsala College

Marylawn of the Oranges 1982 - 1985

High School Diploma

Licensed Pharmacy Technician 8/2018

Technical Skills:

Microsoft Office Suite ADS, Medics II, Medic Premier, MD Office Software, STI systems Perfect Care and Chart Maker, HPP, and EPIC.

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