Deandra Thomas

Snellville, GA *****

ad3fwo@r.postjobfree.com

+1-678-***-****

Work Experience

Lead Customer Service Representative

Telenet Marketing solutions - Athens, GA

February 2022 to Present

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Medical Assistant

UEI College - Morrow, GA

September 2018 to Present

I am currently attending school for medical assistant and will graduate July 10 2019 Caregiver

Gainesville, GA

January 2006 to October 2021

Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists. meals.

Customer Service Representative

TTEC - Duluth, GA

June 2015 to December 2017

• Answer incoming calls and emails in an efficient manner

• Identify customer questions, concerns, and overall needs

• Provide accurate answers and solutions to customer queries

• Address customer complaints in a compassionate and patient manner

• Redirect customers to appropriate teams and/or departments as needed

• Help sales team generate leads, identify potential leads and forward to sales reps

• Check voicemail inboxes and return calls in a timely manner

• Develop professional relationships with ongoing customers through excellent customer service

• Follow-up with callers on complaint and/or question resolution status

• Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction

• Meet or exceed call quotas and sales assist quotas, both personally and as a team unit

• Follow company communication procedures, policies, and guidelines at all times

• Perform each duty above with our customers' satisfaction as the number one priority Packer/Assembler

Perdue Farms - Gainesville, GA

June 2014 to July 2016

Tend assembly lines, performing a few of the many cuts needed to process a carcass. Grind meat into hamburger, and into trimmings used to prepare sausages, luncheon meats, and other meat products.

Floor Operator

Gainesville, GA

July 2013 to January 2014

Responsibilities

Pack material label material. Troubleshooting machines ; Krause, Arburg, Whitman robots and quality and visual inspection

Education

Dekalb High School - DeKalb, IL

Skills

• Scheduling

• Meal preparation

• HHA

• Medical Records

• Home Health

• Injections

• Medical Scheduling

• Patient Care

• Insurance Verification

• Laundry

• Direct Care

• Hospital Experience

• Personal Care

• Care Giver

• Laboratory Experience

• Quality Control

• Caregiving

• Quality Inspection

• Microsoft Word

• Phlebotomy

• Cleaning

• CNA

• Vital Signs

• Home Care

• CPR

• Triage

• Heavy Equipment Operation

• Customer service

• Assembly

• Customer service

• Quality control

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