Jessica Cari Griffin

*** * ******* ** **** ***

Nicholasville, KY 40356

513-***-****

ad3fwj@r.postjobfree.com

Objective

I am seeking full time employment in a positive and productive environment. I would like to use my skills and knowledge in a role that will allow me to grow personally and professionally. I look forward to an opportunity that will allow me to use my experience in mortgage banking, credit card banking and customer service to contribute to the growth and success of your company.

Summary of Qualifications

•Certified in Microsoft Office 2007; including but not limited to: Word, Access, Excel, and PowerPoint.

•The ability to multitask while working directly with customer.

•Experience with HAMP, FREDDIE MAC, AND FANNIE MAE

•Conflict-resolution strategies and practices.

•Back end loan processing for home default mitigation programs.

•Familiar with HUD-1, appraisals, bank statements, 1003, and self-employment loan documentation.

•Lien Release processing methodology for homes that were: paid off, foreclosures, etc.

•Experience in scheduling patient appointments in hospital environment.

•The ability to work in a fast paced emergency room setting and ER registration

•Outpatient registration experience

•Preregistration experience and calling patients to confirm insurance information • Experience contacting insurance agencies on behalf of patients to get benefits info.

•The ability to file and familiar with the forms needed to be signed by patients.

•Experience with forms: Nppp, Consent to treat, Important Medicare

•Familiar with copays due at time of service

•Excellent at collecting copays due at time of service.

Work Experience

Geneva Financial- Current position

Mortgage Closing/Funding Manager 01/2023-Present Remote position

Managing a team of 12 employees- remotely

Well versed in Conventional, FHA, and VA guidelines

Well versed in TRID regulations and guidelines

Manually orders wires and issues funding authorization with receipt of funding docs

Assists Post-Closing in obtaining any and all documentation needed after closing

Assists Brokers, Title Companies, and Account Executives in closing and funding wholesale loans

Well versed in the mortgage guidelines and follow all of the proper procedures to insure that our loan is sellable to Fannie and/or Freddie

Use customer service skills to work with broker on collecting the correct documentation

Stay up to date on training that may change guidelines

Multi task on a daily basis- working on multiple loans at one time

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Supreme Lending

Remote Mortgage Closer 07/01/2020- 01/2023 Remote Position

•MN Bond Loans

•Retail Mortgage Closer

•Well versed in Conventional, FHA, and VA guidelines

•Well versed in TRID regulations and guidelines

•Manually orders wires and issues funding authorization with receipt of funding docs

•Assists Post-Closing in obtaining any and all documentation needed after closing

•Assists Brokers, Title Companies, and Account Executives in closing and funding wholesale loans

•Well versed in the mortgage guidelines and follow all of the proper procedures to insure that our loan is sellable to Fannie and/or Freddie

•Use customer service skills to work with broker on collecting the correct documentation

•Stay up to date on training that may change guidelines

•Multi task on a daily basis- working on multiple loans at one time

Fairway Independent Mortgage Corporation

Closing/Funding Agent 07/01/2016- Current Birmingham, AL

•Closing Agent for Wholesale

•Well versed in Conventional, FHA, and VA guidelines

•Well versed in TRID regulations and guidelines

•Manually orders wires and issues funding authorization with receipt of funding docs

•Assists Post-Closing in obtaining any and all documentation needed after closing

•Assists Brokers, Title Companies, and Account Executives in closing and funding wholesale loans

•Well versed in the mortgage guidelines and follow all of the proper procedures to insure that our loan is sellable to Fannie and/or Freddie

•Use customer service skills to work with broker on collecting the correct documentation

•Stay up to date on training that may change guidelines

•Multi task on a daily basis- working on multiple loans at one time

Fifth third Bank

Closing Agent 07/14/2015-07/01/2016 Cincinnati, OH

•Closing agent for retail

•Well versed in the mortgage guidelines and follow all of the proper procedures to insure that our loan is sellable to Fannie and/or Freddie

•Use customer service skills to work with broker on collecting the correct documentation

•Stay up to date on training they may change guidelines

Multi task on a daily basis- working on multiple loans at one time

Manchester Memorial Hospital

Patient Access Representative 09/29/2014-04/23/2015 Manchester, KY

•Experience in scheduling patient appointments in hospital environment.

•The ability to work in a fast paced emergency room setting and ER registration

•Outpatient registration experience

•Preregistration experience and calling patients to confirm insurance information

•Experience contacting insurance agencies on behalf of patients to get benefits info.

•The ability to file and familiar with the forms needed to be signed by patients.

•Experience with forms: Nppp, Consent to treat, important Medicare, etc.

•Familiar with copays due at time of service • Excellent at collecting copays due at time of service.

Fifth third Bank

Client Relations Representative 01/14/2013-08/01/2014 Cincinnati, OH

•Mortgage loan processor for wholesale division

•Well versed in the mortgage guidelines and follow all of the proper procedures to insure that our loan is sellable to Fannie and/or Freddie

•Use customer service skills to work with broker on collecting the correct documentation

•Stay up to date on training they may change guidelines

•Multi task on a daily basis- working on multiple loans at one time

Fifth Third Bank 08/2012- 01/14/2013 Cincinnati, OH- Adecco

Georgia Sales Pipeline Liaison

•Responsible for Pipeline updates provided to the Sales team.

•Working with fulfillment and utilizing Unifi to review each loan file to determine the status and what action steps are needed to complete the transaction.

•Daily reporting to Affiliate based on Pipeline movement

•Responsible for communication between MLO and processor about what documentation is needed in order for borrower to close loan on timely manner. • Special assignments upon request

U.S Bank Home Mortgage 11/2011-05/2012 Owensboro, KY

Harp, Hamp, Short Sale Processor

•Worked with Fannie and Freddie to accommodate the needs of customers whose financial status hindered them from making normal payments on loan.

•In charge of communication with Customer in order to gather hardship letter, bank statements, appraisals, Verification of Income, etc.

•Managed anywhere from 50-75 loans at a time

•Completed a “Mortgage Banking Basics” course that allowed me to dive extensively into the banking world, in order to become more knowledgeable about each role within the bank.

•Practiced conflict-resolution often when working with customers due to their frustration at inability to pay, and possibility of their losing home.

Lien Release Processor

•Worked within the lien release department in order to process liens for homes paid off, sold, and foreclosed on.

•Worked with daily goal, in order to get so many lien releases processed each day.

•Familiar with lien release guidelines imposed for each state.

•Daily customer interaction via telephone, in order to answer any questions about what the turnaround times were for the release.

•Familiarity with state websites in order to gain knowledge or information about a person’s home that needs the lien to be released.

•Practiced conflict-resolution often when dealing with difficult or frustrated customers.

Citibank 10/2009-11/2011 Florence, KY

Collector l

•Worked on a dialer in order to call customers about credit card payments that were past due.

•Worked in team environment which imposed strict scorecard rules, as well as, monthly goals that needed to be met.

•Made collection calls, with customer service approach.

•Ability to multitask talking to customer while putting notes in their account.

•Worked with customers to find best solution for them if they were no able longer to pay for their credit cards

•Practiced conflict-resolution daily when dealing with customers who had an inability to pay. Collector3

•Worked with high balanced MasterCard accounts, as well as, The Home Depot accounts.

•Generally worked with contractors whose businesses were failing therefore making it difficult for them to pay their accounts.

•Worked in goal oriented setting, where each month there was a minimum amount that was required to be collected.

•Familiar with collection guidelines as well as FDCPA regulations.

•Established rapport with customers, in order to gain trust in figuring out what their situation was and what I could do to best help them.

•Practiced conflict-resolution daily when dealing with customers who had an inability to pay.

Education

2012 - 2014: Gateway Community and Technical College; Park Hills, Ky.

Anticipated graduation 2014 - area of study, Business Management with a concentration in Human resources

2011-2012: Owensboro Community and Technical College; Owensboro, Ky.

Prerequisites for Business Management with a concentration in Human resources 2009 to 2010: Northern Kentucky University; Highland Heights, Ky.

Prerequisites for Business Management with a concentration in Human resources 2009: Graduate of Larry A. Ryle High School; Union Ky.

References available upon request

Contact this candidate