Customer Service United States
Resume:
Megan Parker
Registration Clerk (Emergency Room)
Olla, Louisiana, United States
**************@*****.***
WORK EXPERIENCE
August 2018-Current
Phone Operator
Hardtner Medical Center
Olla, Louisiana, United States
• Implemented call routing strategies to efficiently direct incoming calls to the appropriate departments.
• Took accurate and detailed messages, ensuring all relevant information was documented and conveyed in a timely manner.
• Delivered exceptional customer service by addressing inquiries and resolving concerns in a professional and courteous manner.
• Maintained meticulous call logs to track and record essential information regarding each call.
• Responded to incoming phone calls promptly and courteously to provide assistance and information.
• Managed appointment scheduling system to coordinate and optimize the availability of appointments for clients. August 2018-Current
QA Clerk
Hardtner Medical Center
Olla, Louisiana, United States
• Mastered advanced keyboard skills to efficiently and accurately input data.
• Demonstrated exceptional time management abilities by effectively prioritizing tasks and meeting deadlines.
• Implemented highly organized file management system to ensure easy access and retrieval of important documents.
• Provided outstanding customer service by consistently exceeding expectations and addressing inquiries and concerns.
• Exercised meticulous attention to detail in all tasks to ensure accuracy and precision.
• Ensured data accuracy by meticulously reviewing and verifying information before inputting. August 2018-Current
Registration Clerk
Hardtner Medical Center
Olla, Louisiana, United States
• Answered phones to provide assistance and critical information to patients.
• Managed patient check-in process efficiently and accurately.
• Verified insurance information to ensure proper coverage and payment.
• Scheduled appointments for patients with attention to their preferences and availability.
• Maintained a clean and comfortable waiting room environment for patients.
• Handled medical records in a organized and confidential manner.
• Handled patient check-ins for outpatient services such as, MRI, CT scans, ultrasounds, respiratory procedures, surgeries, and other medical procedures.
September 2016-August 2018
Cashier/Stocker/Customer Service
Mac's Fresh Market
Olla, Louisiana, United States
• Handled cash transactions accurately and efficiently to ensure smooth and secure financial transactions.
• Operated point of sale system to process customer purchases and maintain accurate inventory records.
• Implemented loss prevention strategies to minimize theft and maintain a safe shopping environment.
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
• Created attractive merchandise displays to increase product visibility and enhance the overall shopping experience.
• Managed inventory levels to ensure adequate stock availability and timely replenishment. EDUCATION
2013-2017
LaSalle High School
Olla, Louisiana, United States
SKILLS
Patient Admissions Patient Registration Insurance Hospital Customer Support/Service Telephone Skills Resolve Customer Issues Call Routing Call Monitoring Time Management Systems Administration/Management Quality Assurance Data Quality Detail Oriented Data Entry Typing File Management File Systems Organizational Skills Outpatient Care Medical Treatment Medical Records Patient Assessment Point of Sale (POS) Systems Safety/Work Safety Inventory Management Inventory Levels Customer Satisfaction Financial Transactions Record Keeping EXTRACURRICULARS
I am very passionate about music and art. I love playing video games and listening to music while in my downtime. I have 6 pets, 2 dogs and 4 cats. They're just like my children, I am a huge family person. My mom and dad are my number one supporters and have always helped me strive to be the best I can be. Thank you for taking time to look at my resume! I hope I can secure a spot to work for you and your company! In high school, I kept a GPA of 3.4 and higher, I was part of the choir, national honors society, and also took some college courses on top of regular schooling. I did babysitting along with working part time at my first job (Mac's). I have always been a very hard worker and hope I can become part of your team!
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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