Customer Service Office Assistant

Tamara Watts

Roswell, GA *****

******.*****@*****.***

+1-404-***-****

Experienced professional seeking a challenging position with a reputable organization which will utilize my current skills and years of hands-on experience, while building on new ones. Willing to relocate: Anywhere

Authorized to work in the US for any employer.

Work Experience

Family/Criminal Law Paralegal

Grisham, Poole, and Carlile, PC

June 2023 to Present

· Drafted complaints, responses, motions, and other various pleadings;

· Prepared and organized trial binders;

· Performed administrative functions, answer phones, order office supplies, and sort mail;

· Developed and maintain a master client check list for monthly status meetings;

· E-file legal pleadings with various courts throughout Georgia;

· Prepared case files with exhibits, evidence, and case law for hearings and trials;

· Scheduled/monitored calendar for consultations, hearings, depositions, mediations, and deadlines;

· Managed client billing;

· Prepared discovery responses/requests and organize responsive discovery materials. Part Time Remote Customer Service Representative

AnsweringMTI

January 2022 to October 2023

· Received customer service telephone calls;

· Maintained a solid customer relationship by handling questions and concerns with speed and professionalism;

· Resolved customer complaints, managing database records, drafting status reports on customer service issues;

· Data entry and research as required to troubleshoot customer problems. Paralegal/Receptionist

Reeder Law Firm

November 2020 to June 2023

· Draft pleadings & documents, such as, Summons, Complaints, Answers & Counterclaims, Motions,

Judgments, etc. and legal research;

· Engage in the Discovery process, such as drafting discovery requests and responses, coordinating with clients to produce discovery, and review of discovery received from opposing parties;

· Interact with clients to assist through all stages of the litigation process;

· Submit documents to the court (e-file, email, arranging for hand delivery), distributing copies to other parties and indexing documents in the case file;

· Maintain the attorneys’ case files and calendar (calendaring deadlines, court appearances, trials, conferences, depositions, mediations, and reminders)

· Enter Billable Time.

Paralegal

Gordon Law Firm - P.C.

September 2015 to November 2020

· Drafted complaints, responses, motions, and other various pleadings;

· Prepared and organized trial binders;

· Performed administrative functions, answer phones, order office supplies, and sort mail;

· Developed and maintain a master client check list for monthly status meetings;

· E-file legal pleadings with various courts throughout Georgia;

· Prepared case files with exhibits, evidence, and case law for hearings and trials;

· Scheduled/monitored calendar for consultations, hearings, depositions, mediations, and deadlines;

· Managed client billing;

· Prepared discovery responses/requests and organize responsive discovery materials. Paralegal

Edwards and Johnson, LLC

June 2010 to September 2015

· Managed client files (opening/closing);

· Drafted legal documents, pleadings, and motions;

· Drafted routine correspondence;

· Filed pleadings with clerk's office;

· Answered calls for potential clients and answered general client questions, scheduled appointments, and arranged court dates.

Legal Assistant

Monge and Associates

May 2009 to June 2010

· Answered client calls;

· Supported Firm attorneys and staff with various duties for Personal Injury cases to facilitate and expedited service to clients;

· Obtained pertinent information from clients, including treatment status, doctor appointment information, changes in medical care and/or work status, documents and records information;

· Opened and maintained client files;

· Obtained medical bills and records from healthcare providers;

· Identify and complete daily tasks related to the management of each case, documenting notes in firm case management system.

Paralegal

Grisham, Poole, and Carl - ile, PC

•

Drafted complaints, responses, motions, and other various pleadings

;

•

Prepared and organized trial binders

;

•

Performed a dministrative functions, answer phones, order office supplies, and sort mail

;

•

Developed and maintain a master client check list for monthly status meetings

;

•

E

- file legal pleadings with various courts throughout Georgia

;

•

Prepared case files with exhibits, evidence, and case law for hearings and trials

;

•

Scheduled/monitored calendar for consultations, hearings, depositions, mediations, and deadlines

;

•

Managed client billing

;

•

Prepared discovery responses

/ requests and organize responsive d iscovery materials. Education

High school diploma

Marietta High School - Marietta, GA

Skills

• Notary (4 years)

• Legal Drafting

• Legal Research

• Calendar Management

• Microsoft Outlook

• Case Management

• Customer service

• Litigation

• Microsoft Office

• Documentation review

• Paralegal experience

• Proofreading

• Research

• Customer service

• Office management

• Cash handling

• Documentation review

• Legal research

• Google Docs

• Google Suite

• Typing

• Microsoft Excel

• Clerical experience

• Adobe Acrobat

• Law office

• Customer support

Certifications and Licenses

Paralegal Certificate

Certified Notary Public

Driver's License

Contact this candidate