Medical Assistant Customer Service

Shanita Shaw

Wyndham Court 770-***-****

Cartersville, Ga 30120 ************@*******.***

PROFESSIONAL SUMMARY

Motivated, dependable Medical Professional with experience in a medical office setting. Committed to high levels of patient care and outstanding customer service to patients, family members and other health care professionals. Autodidactic and highly pliable individual noted as a model team player who is willing to assist and enjoy the challenges of functioning within a busy medical office based on experience during student clinical training and externship.

CLINICAL SKILLS

Electrocardiogram Venipuncture Administer Medications

Autoclave Patient Vitals Prenatal Injections

Centrifuge Diagnostic Image Patient Preparation

Laboratory Samples Phlebotomy Pharmacology

ADMINISTRATIVE SKILLS

Front Desk Reception Account Payable QuickBooks

Appointment Scheduling Recordkeeping/Filing Strong Interpersonal Skills

Insurance Verification Microsoft Office/Excel Organized, Detail Oriented

Data Entry (60 WPM) CPT- & ICD-10 Internet Savvy, Computer Skills

EDUCATION

Associate of Applied Science of Medical Assisting Degree

MedTech College, Atlanta, Ga. August 2013-2014

Associate of Applied Science

Chattahoochee Technical College, Marietta, Ga. January 2010-2013

Business Administration Degree

Georgia Highlands College, Cartersville, Ga. January 2006-2010

EXPERIENCE

Northside Hospital April 2020- Present

Medical Associates of North Georgia

Medical Assistant – Working as back office medical assistant for Internal Medicine physicians. Duties including verifying patients’ demographics information and preparing charts for the day, scribing for physicians, and e-scribing prescriptions/communication via pharmacies

Rooming patients, obtaining vitals

Obtaining current and past medical history information

Scribing in the room with physicians

Precertification and Referrals

Schedule Appointments and Procedures

Medical Records

Administer injections/vaccines

EMR

Adult Neurology of North Atlanta March 2015-2018

Medical Assistant – Working as front and back office medical assistant for neurologist/neuro-ophthalmologist. Duties including obtain patients’ demographics information and preparing charts for the day, e-scribing prescriptions/communication via pharmacies

Rooming patients, obtaining vitals

Obtaining current and past medical history information

Precertification and Referrals

Schedule Appointments and Procedures

Medical Records

Medical Billing

EMR

Assist and prep with Lumbar Punctures and visual fields

Mill Creek Family & Urgent Care August 2014

Medical Assistant Front/Back Office Extern – Accepted and worked as a Medical Assistant Extern for front office, back clinical office and urgent care. Duties including obtaining personal demographic information on patients and preparing paperwork quickly and accurately.

Providing data entry on patient information necessary for admission, billing and collection including patient demographics, medical reasons for admission. Created, maintained and updated electronic medical records.

Starting and monitoring IV-therapy, Strep A rapid testing, injections, blood glucose monitoring, phlebotomy, lab services, vital signs, EKG, and assisting during physical exams.

Organization, ordering and monitor supply inventory, calling in prescriptions, telephone communication, fax documents, verify insurance, schedule appointments, collecting payment.

Farmers Insurance October 2011-2014

Front Office Receptionist

Scheduled appointment for the agents

Verified and updated insurance information

Processed payments from customers

Outstanding customer service

Dun & Bradstreet December 2008-2011

Administrative Assistant

Conducted research, prepare statistical reports, handled information requests and performed clerical functions.

Liaison with clients and assured discreet handling of all business

Received and took request from various companies around the United States including Canada, Hawaii, and Puerto Rico

Provided expert knowledge and customer service which kept customers abreast of available entitlements

CERTIFICATIONS

BLS Health Care Provider (CPR) Certified

HIPAA Certified

Bloodborne Pathogens (OSHA) Certified

First Aid Certified

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