Customer Service Lead Teacher

Caramel Clark

*** ******* *****, ****** *******, 30122

T: 678-***-****

E: *.************@*****.***

Core Competencies

● Ability to actively listen, taking time to understand the points made, asking appropriate questions

● Strong skills in time management, prioritizing tasks, customer service, and exceeding set goals

● Over 20 years’ experience in establishing rapport with people from different backgrounds

● Technical Skills: Windows applications, MS Office Suite (Word, Excel, PowerPoint) Experience

Southwest Atlanta Christian Academy

Lead Teacher

2017 to Current

Simply United Together, Atlanta, GA

2015 to Current

Chief Executive Administrator

•Receives telephone calls and visitors, handling when possible, or redirecting appropriately.

•Performs clerical duties such as copying faxing emailing filing

• Handles confidential and sensitive matters with discretion. Griggs and Associates, Atlanta, GA 2010 to 2014

Debt Collector

● Communicated with debtors by telephone and in writing to manage debtors and arrears process

● Provided customer service and maintained integrity with consumers in order to build rapport and trust

● Advised customers of necessary actions and strategies for debt repayment Red Lobster, Austell, GA 2009 to 2010

Service Professional

● Skillfully anticipated and addressed guests’ service needs

● Worked in coordination with other departments to ensure that customers get quality service

● Delivered exceptional customer service by greeting and serving customers, in a timely, friendly manner

Millers Clinical Office, Dallas GA 2009 to 2010

Phlebotomist

● Maintained safe, secure, and healthy work environment by following standards and procedure complying with legal regulations

● Answered patient questions regarding collection techniques and offer additional resources on the collection process if a patient requests them

● Possessed excellent patient-relations skills – known for having a gentle touch and the ability to alleviate patient anxieties

● Physical Assessments of Vital Signs, Dispensed Medications Intravenous Medications( with doctors order)

● Cast Care, Application of Dressings, Wound Care, Performed Tests(Audiograms, Urinalysis, Breath Alcohol Test, and Visual)

● Autoclave

● Great Customer Service

Education/Experience

University of Phoenix/ Bachelor of Science/ Phoenix, AZ 2018 Everest University/ Associates of Science/ Tampa, FL 2014 United States Marine Corp, San Diego, CA 1997 to 2002

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