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Customer Service Certified Nursing

Location:
Chicago, IL
Posted:
February 07, 2024

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Resume:

JOHNNIE HAYES

Chicago, IL *****

Cell: 312-***-****

ad3fpy@r.postjobfree.com

SUMMARY

Experienced Phlebotomist bringing years of experience to agrowing laboratory. Expert in all forms of venipuncture,

capillary puncture, and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic

turnaround. Team-oriented and adept in training clinical staff on proper venipuncture techniques.

SKILLS

● Venipuncture and phlebotomy ● Customer Service

● Inventory and supply management ● Certified in Basic Life Support (BLS)

● Charting expertise ● Vital sign monitors

● Advanced anatomy knowledge ● Lab equipment setup

● Proper sterilization techniques ● EKG set up and monitoring

● Medical terminology knowledge ● General housekeeping ability

● Patient scheduling ● Specimens collection and processing

● Stocking supplies ● Understands mobility assistance needs

EXPERIENCE

09/2018 to Current

03/1998 to Current

UDAY SHAH, M.D., F.A.C.C.

Chicago, IL

Phlebotomy Technician 06/2019 to 10/2020

● Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and

taking detailed health history.

● Maintained fully-stocked phlebotomy cart, carrier and station.

● Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles

and straight needles.

● Verified quality of specimens by centrifuging specimens for logistics courier to pickup.

● Interviewed patients and analyzed and documented medical records to update and file documents.

● Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.

● Administered continuous and 12-lead electrocardiogram monitoring.

GOLDEN YEARS COMPANION

Chicago, IL

Certified Nursing Assistant 02/2019 to 07/2020

● Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

● Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

● Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.

● Responded to patient alarms and needs-assessment requests to identify course of treatment.

● Documented patient intake and dietary requirements, also assisting with feeding and monitoring.

● Engaged with patient family and friends to provide courteous, efficient visit experience.

● Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare

team on patient status.

COMPREHENSIVE MEDICAL STAFFING

Chicago, IL

CNA - Certified Nursing Assistant 02/2016 to 06/2020

● Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.

● Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

● Responded to patient alarms and needs-assessment requests to identify course of treatment.

● Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further

attention.

● Supported diagnostic and treatment procedures, including setting up and operating specialized medical

equipment.

● Consulted with nurses to develop patient care plans and evaluate treatment options.

● Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

● Administered personal nursing assistance in pre- and post-operative situations.

EDWARD GARDNER

Chicago, IL

CNA - Certified Nursing Assistant/Supervisor 05/2013 to 09/2015

● Documented information in patient charts and communicated status updates to interdisciplinary care team.

● Documented patient intake and dietary requirements, also assisting with feeding and monitoring.

● Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

● Responded to patient alarms and needs-assessment requests to identify course of treatment.

● Comforted patients and provided each with reassurance and encouragement.

● Provided compassionate care and clear communication in dealing with issues of death and dying.

● Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and

exercising.

02/1995 to 09/1999

EDUCATION AND TRAINING

CERTIFICATE OF COMPLETION : CERTIFIED NURSING ASSISTING 2008

Career Training Center Of Chicago, Chicago, IL

CERTIFICATE OF COMPLETION : CARDIO-PHLEBOTOMY 07/2019

Special Friend Career Training, Chicago, IL



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