Customer Service Representative
Resume:
Brenda Sue Kelley
***************@*******.***
Tulsa, Okla.74110
Skilled in superior customer care while remaining professional. Desire to secure a position with advancement
potential while enabling me to utilize my current skills. SKILLS
Proficient in Office, Word, Excel, and
PowerPoint Quick learner
Conflict resolution Powerful negotiator
Strong communication Flexible
Superior organization Detail-oriented
Self-motivated Client assessment and analysis
Works well under pressure Ability to work well with others Adaptable Eager and willing to learn
Excellent time management
WORK HISTORY
1.Homeland services/ Airco 05/2022 thru 09/2023
Customer Service Representative
Answered phones for incoming calls set up
Appointments for several different A/C, Plumbing and Electrical Companies deescalated unsatisfied customers
as well spoke with very satisfied customers.
2.Tulsa Property Preservations 06/2018 thru 01/2022 Property Preservation Specialist
Cleared and preserved foreclosed properties for banks. I went to properties and cleaned them out of left over debris and changed locks mowed lawns got them ready for bank auctions.
3.Food Pyramid
Customer Service Manager (Frontend Manager) 06/2015 thru 08/2017 I took care of opening and closing of teals and safe did employee training and scheduling handled any in store customer issues.
4. AT&T 08/2013 thru 03/2014
Customer Service Representative,
I answered phones and helped customers resolve problems related to their problems ranging from technical or billing. Helped with conflict and solve any problems the customer may have. 5. Oklahoma Corrections Industries – 04/2012 thru 07/2013 Administrations Secretary
Industry affiliated with the Dept. of Corrections – Drafted correspondence. Operated fax machines, copiers, phone systems, and computers. Organized and maintained files in addition to answering phones and assisting callers. Processed expense reports including Accounts Receivable, Accounts Payable and Purchase Orders. Utilized and gained knowledge of Syspro 6.0 Program. Created Excel reports. Created and distributed memos as indicated. EDUCATION
Vocational Certificate/Credential, Computer Word/Excel: 2016 Tulsa Technology Center - Tulsa, OK
Business Adm. 3 semesters @
Rose State College -Okla. City, Okla.
CERTIFICATIONS
Work Ready! Certificate - Silver Level - Awarded Jan 2016
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