Customer Service Food Safety

Sanampreet Kaur

Hospitality

Address Calgary, AB T3K6J8

Phone 825-***-****

Email ******************@*****.***

Objective:

To secure a challenging position in the field of Hospitality and Tourism Management with a focus on cooking, restaurant service, leveraging my academic background, interpersonal skills, and dedication to excellence. Talented chef and Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Education:

Post Graduate Diploma in Hospitality and Tourism Management ( Pursuing)

•Southern Alberta Institute of Technology, Calgary, Alberta, Canada

•Expected Graduation date: August 2025

Advance Excel certificate (2023-06)

Basic computer course (2023-05)

Bachelors in Hotel Management (2023-05)

•GNA University, Phagwara, Punjab, India

•Done this in May 2023 with an 8.24 CGPA

Licence and Certification: Pro-serve Certification

Relevant Courses:

•Food Production

•Regional Cuisines

•Front Office Operations

•Restaurant Operations and Management

•Food and Beverage Management

•Hospitality Marketing

•Tourism and Event Management

•Customer Service Excellence

Skills:

Point of sale operation

Bill computation

Guest relation management

Menu planning and recipe development.

Food safety and sanitation practices

Time management and organization in the kitchen.

Collaborated with kitchen staff to ensure timely and accurate food delivery.

Strong interpersonal and communication skills

Proficient in customer service and guest relations

Knowledge of restaurant operations and management

Familiarity with food and beverage management

Ability to work in a fast-paced and dynamic environment

Team player with excellent collaboration skills

Adaptability and quick learner

Projects:

Capstone Project: Enhancing Customer Experience in a Restaurant Setting

•Led a team to develop and implement strategies to improve customer satisfaction.

•Conducted market research to identify customer preferences and trends.

•Implemented changes in service processes resulting in a 15% increase in customer satisfaction.

Experience/Internship Restaurant Service:

Brista Café, Phagwara, Punjab

(June 2023 to November 2023)

Dolphin Hotel, Jalandhar, Punjab

(December 2021 to May 2022)

1.Assisted in daily restaurant operations, including greeting guests, taking orders, and serving meals.

2.Maintained log books on arrival and departure of guest.

3.Menu planning and recipe development.

4.Food safety and sanitation practices

5.Time management and organization in the kitchen.

6.Collaborated with kitchen staff to ensure timely and accurate food delivery.

7.Handled customer inquiries, concerns, and feedback with professionalism and courtesy.

8.Participated in team meetings to discuss service improvements and workflow optimization.

9.Also did work in housekeeping cleaning and making rooms

Languages:

English

Punjabi

Hindi

Extracurricular Activities:

Member, Hospitality and Tourism Management Club

Volunteer, Local Community Events (related to hospitality and tourism)

Organized Mr&Ms Hotelier Competition in GNA University

computer course

Advance Excel certificate

Availability:

Monday:- 02:00PM-12:00AM

Tuesday:- 05:00PM-05:00AM

Wednesday:- 02:00PM-12:00AM

Thursday:- 10:00PM-05:00AM

Friday:- 04:00PM-12:00AM

Saturday:- Full day

Sunday:- Full day

References:

Available upon request.

Contact this candidate