CAROL SHIPPY

Customer service and sales support, new account, specialist, factory expediter

CONTACT

832-***-****

ad3fox@r.postjobfree.com

SUMMARY

Over 30 years of experience and expertise in inside sales support of industrial products including valves and filtration. As a leader in sales support and expediting, I go above and beyond to always provide the highest client satisfaction. My attention to detail and analysis of orders provide clients with speedy, accurate and excellent service. Provided sales support for pressure reducing valves, safety valves, gate valves, filtration system products, heat exchangers, air dryers, flow products, backflow preventers, strainers, absorption media, and accompanying parts. Works well independently and coordinating with team to provide the best service to clients ensuring trust and reliable business for long standing professional relationships and growth. SKILLS

• Expediter • Sales Support •

Client Relations • Collections

• Office Coordinator •Managing

Office Accounts • Receptionist

• Proofreading • Administrative

Experience • Word Processing

• Data Entry • Research

• NetSuite • Industrial

Equipment Experience

• Inside Sales • English

EXPERIENCE

Expediter/Client Relations/Sales Support/Office

Coordinator

EGGELHOF INC - Houston, TX

June 1992 to December 2023

• Experienced expediter of valve and filtration products used in over 60+ factories including industrial production plants, hospitals, electrical providers, and building maintenance. Expertise in suppliers of valves, filtration, and steam control parts. Sales support proofing orders to ensure accuracy, processing orders, order tracking and logistical needs of customers. Developed and maintained relationships and trust between extensive list of clients and factory personnel lasting over 30 years.

•Provided quotes to customers and secured purchase orders. Created and maintained relationships between extensive list of clients and factory personnel lasting over 30 years.

• Skilled collections manager and accounts receivable.

• Procured office supplies including all purchases needed for maintenance of building.

• Maintained and coordinated all office accounts including janitorial, landscaping, vending machines, and postal meters.

• Exceled in problem resolution and client relations. EDUCATION

Some College

Louisiana State University- Baton Rouge

August 1981 to February 1982

Courses in English and Architecture

• Proficient in NetSuite Cloud system, Excel, Microsoft Office, Outlook. Front Desk Receptionist

LyondellBasell - Houston, TX

January 1986 to December 1988

• Maintained a detailed plant switchboard as well as all office communication needs. Worked directly with office management to sort and process reports on multiple divisions within the plant for submissions.

• Worked with management to coordinate emergency response teams for threats to employee safety via phone system and respond with a controlled reaction and knowledge of first actions. Chemical plant Front office Receptionist

Kaneka North America - Clear Lake, TX

January 1982 to March 1985

• Worked at the Guard shack gate and maintained delivery truck manifest and appropriated secured entrance into plant. Familiarized with the plant process and performed switchboard operator duties.