ASHANTI GONZALEZ, MBA

*** ********** ***** *******, *********, 70461 504-***-**** ad3fot@r.postjobfree.com

WORK EXPERIENCE

OCHSNER HEALTH SYSTEM, SLIDELL, LA

Clinic Supervisor, September 2022 – Still Employed

Works closely with clinical colleagues, physicians and coordinator and manage to continually assess and improve the operational procedures of the unit.

Supervises, trains, and develops department staff.

Supervises and utilizes all available performance management information to monitor and measure the performance of the operational unit as a team as well as the individual performance of team members.

Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes as to minimize the calculated risks associated with the new process.

Develops unit specific systems to assure an environment that emphasizes patient courtesy and responsive service delivery.

Supervises and resolves patient complaints and requests for service immediately and courteously.

Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Other related duties as required.

OCHSNER HEALTH SYSTEM, GRETNA, LA

Interim Clinic Operations Manager, October 2021 – January 2022

Managed systems and relationships to ensure quality care, safety, regulatory compliance, and patient satisfaction.

Determined appropriate staffing levels and interviews, hires, onboards, conducts performance reviews and works with human resources on progressive discipline of employees within practice unit(s).

Acted as practice unit liaison for system-wide information distribution and feedback.

Monitored and distributed monthly or ad hoc operating reports to all providers and reviews information monthly with leadership.

Assisted with growth through business planning and special projects.

Managed the physical and technology infrastructure.

Performed other related duties as required.

OCHSNER HEALTH SYSTEM, GRETNA, LA

Clinic Supervisor, March 2021 – September 2022

Works closely with clinical colleagues, physicians and coordinator and manage to continually assess and improve the operational procedures of the unit.

Supervises, trains, and develops department staff.

Supervises and utilizes all available performance management information to monitor and measure the performance of the operational unit as a team as well as the individual performance of team members.

Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes as to minimize the calculated risks associated with the new process.

Develops unit specific systems to assure an environment that emphasizes patient courtesy and responsive service delivery.

Supervises and resolves patient complaints and requests for service immediately and courteously.

Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Other related duties as required.

OCHSNER-BAPTIST, NEW ORLEANS, LA

Patient Services/Zone Operations-Supervisor, April 2016 – February 2021

Assigned workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Investigated complaints regarding housekeeping service and equipment and takes corrective action.

Obtained list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Coordinated work activities among departments.

Conducted orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

Monitored the timely performance of the employees in the workforce and motivate them to accomplish more.

Identified and evaluated employee training requirements.

Analyzed employee engagement scores for improvement.

Monitored Key Performance Indicators.

Member of Toastmasters International (world leader in communication and leadership development).

Lean Facilitator (Expedite the continuous improvement process and reduce budget cost).

Supervised 20+ staff to ensure high quality cleanliness of the hospital.

Stocked inventories to ensure adequate supplies.

Wrote reports for management and delivering presentations.

Made rounds with new admit patients to explain our expectations.

Collected data received by patients and develop a process to improve.

Rounded for Outcomes on patients with long stay to ensure their room has been cleaned.

Frequently checked HCAHPS scores to ensure they are at the percentage of our goal.

Instructed Impact Class to Improve employees work and personal skills.

Granted the title of System Leader of the Quarter.

EAST JEFFERSON GENERAL HOSPITAL, METAIRIE, LA

Section Supervisor, Feb 2000 – April 2016

Assigned workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Investigated complaints regarding housekeeping service and equipment and takes corrective action.

Collected data received by patients and develop a process to improve.

Obtained list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Coordinated work activities among departments.

Conducted orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

Monitored the timely performance of the employees in the workforce and motivated them to accomplish more.

Identified and evaluated employee training requirements.

Monitored Key Performance Indicators.

Lean Facilitator (Expedite the continuous improvement process and reduce budget cost).

Supervised 30+ staff to ensure high quality cleanliness of the hospital.

Inventories stock to ensure adequate supplies.

Wrote reports for management and delivering presentations.

EDUCATION

LOUISIANA STATE UNVERSITY SHREVEPORT, SHREVEPORT, LA

Master’s in Business Administration, concentration in Project Management

TULANE UNIVERSITY, NEW ORLEANS, LA

Bachelor's Degree in Applied Computing Systems & Technology with a concentration in Information Technology, Minor in Marketing

Member of Alpha Sigma Lambda (National Honor Society)

DELGADO COMMUNITY COLLEGE, SLIDELL, LA

Associates Degree in Business and Management with a concentration in Human Resource Leadership

Member of the Alpha Beta Gamma (International Business Honor Society)

WARREN EASTON FUNDAMENTAL SENIOR HIGH SCHOOL, NEW ORLEANS, LA

High School Diploma, May 1997

ADDITIONAL SKILLS

Coordination -- Adjusting actions in relation to others' actions.

Management of Personnel Resources -- Motivating, developing, and directing people as they work, identifying the best people for the job.

Time Management -- Managing one's own time and the time of others.

Speaking -- Talking to others to convey information effectively.

Management of Material Resources -- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing -- Teaching others how to do something.

Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Expert in Microsoft Word 97

Microsoft Excel 97 (Intermediate skill level)

Microsoft Access

Windows 7/XP 7

Microsoft Outlook

Kronos Time and Attendance System (Working knowledge)

Novell Groupwise (Working knowledge)

Adobe Photoshop (Intermediate skill level)

Completed Level 1 for Impact Training Corporation

Lean Six Sigma Yellow Belt Certified

Conduct Environment of Care rounds for Joint Commission Compliance

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