KIM R. SEWELL

*** ****** ***, *************, ** *0046 678-***-****

ad3foq@r.postjobfree.com

To obtain a position which will enable me to contribute to the company’s growing success.

EXPERIENCE

**/** – 08/23

CUSTOMER SERVICE ASSOCIATE, HOME DEPOT

Primary responsibilities are to assist customers with locating merchandise. Order and arrange products for delivery or pick up while making sure the customer is aware of our financing options.

Return and refund customer’s orders while providing excellent customer service.

Processing credit applications making sure the customer’s information is protected from other’s view.

Performing administrative duties as assigned. Filing, and answering and directing calls.

Assisting the sales team whenever needed.

Staging customer’s orders as they arrive to ensure customers are waiting for their orders.

06/21 – 11/21

PATIENT CARE COORDINATOR, BELTONE HEARING

Primary responsibilities were to assist the Hearing Care Specialist by scheduling appointments, identifying opportunities to increase sales, serving as a liaison with the customer, acting as the customer’s point contact after the sale, build and maintain customer relationships.

Answer and direct calls.

Collect and distribute mail, messages, and reports to office staff.

Maintain patient files and schedule follow-up appointments.

Perform administrative and other duties as assigned.

Verified patient’s insurance.

10/19 – 03/20

COLLECTOR, FARMERS HOME FURNITURE

Responsibilities are to conduct daily collections calls to customer with payments due or to customers with past due accounts.

Processing payments on accounts using Celerant and MX Merchant payments systems.

Processing credit applications in store or over the phone.

Assisting the sales team with sales in store or over the phone when needed.

Typing up sales contracts while providing outstanding customer service.

Ensuing each customer has a positive shopping experience.

Successfully collecting payment moving our figures down to 2.5% in January 2020.

10/17 – 10/19

CUSTOMER EXPERIENCE COORDINATOR, TJMAXX

General duties involved completing sales transactions and opening new TJX rewards credit cards.

Assisting customers on the sales floor and dressing rooms.

Processing returned merchandise while providing excellent customer service.

Assisting department managers with pushing out new merchandise and setting up displays.

Recovering and preparing the store for the next business day.

10/10 – 11/15

CASHIER/SALES ASSOCIATE, tj maxx

General duties involved completing sales transactions and opening new TJX rewards credit cards.

Assisting customers on the sales floor and dressing rooms.

Processing returned merchandise while providing excellent customer service.

Assisting department managers with pushing out new merchandise and setting up displays.

Recovering and preparing the store for the next business day.

EDUCATION

09/21

CERTIFICATE, MYCNAJOBS

Awarded certificate as Caregiver.

01/86 – 05/87

CERTIFICATE, united business institute

Awarded certificate in Business Administration, Data Processing, and Office Technology.

09/78 – 06/82

DIPLOMA, evander childs high school

Awarded diploma in Secretarial Studies.

SKILLS

Notary Public

Small Business Owner

Registered Tax Preparer

Certificates for Tax Preparations

Certificates for Fraud Detection and Prevention

Fluent with Tax Act and Turbo Tax Software Programs

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