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Customer Service Services Representative

Location:
New York, NY
Posted:
February 07, 2024

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Resume:

JOSIE JOSEPH

New York, NY *****646-***-**** • ad3fog@r.postjobfree.com • LinkedIn

SUMMARY

Highly adaptable, trilingual Administrative Professional with 10+ years of experience in supporting environments where a high level of accuracy and confidentiality is required. Demonstrated competency in:

Exceptional ability to plan and prioritize suites

Keen use of utilizing administrative resources; Outlook and Google Calendars to manage schedules

Strategic time, people and office management skills

Proficient with MOS Word, Excel, PowerPoint, Outlook and copy machines EXPERIENCE

WEIL, GOTSHAL and MANGES New York, NY September 2022 – Present Business Services Representative

Book/update conference rooms using e-conf and scripts via phone, email or in person

Enter guests names in BP Security System

Greet and direct clients to their conference rooms

Conference room checks on all Weil floors

Liaise with other departments as needed

Create reports and spreadsheets or checklists using Word, Excel and other applications

Switchboard

Emails management via Outlook

Print, scan and copy requests

Notarizations

Visiting offices setup

Office supplies inventory, reordering and restocking

Customer Service, respond and follow up on clients requests CANON BUSINESS PROCESS SERVICES New York, NY

Floor Ambassador II October 2019 - September 2021

Oversaw a specific floor for about 100 attorneys. Offered support through duplicating documents, performing office and mail services, customer service, machine maintenance and office set up

Collaborated with the legal assistants on heavy workflows to speed up efficiency and meet deadlines

Managed inventory and organization of office supplies for my work area and for the mailroom

Trained Floor Ambassadors I and Floaters

Created reports and sent them out daily, weekly or monthly to the managers Floor Ambassador I July 2019 – October 2019

Performed duplicating services: managing scanning, printing and copying requests, wire bound and spiral bound

Office services: distributed mail, managed emails via Outlook, refilled supplies in copy rooms

Customer service and attorneys support via phone, email and in-person Floor Service Representative February 2019 – July 2019

Reception and switchboard : customer service, booked and set up conference rooms, managed emails

Mailroom personnel: received and distributed mail, answered requests via email and phone

Records personnel: filed and performed data entry via a specific software THE LEGAL AID SOCIETY Bronx, NY April 2018 – July 2018 Civil Administrative Assistant (Intern)

Scanned and sent work products to investigators and attorneys through Outlook

Diligently recorded staff absences in LAnet website and Excel

Reviewed timesheet signatures and organized them by fiscal years in Excel and logbook

Managed office supplies; ordered and restocked as needed TECHNICAL SKILLS & EDUCATION

Grace Institute – Administrative Professional New York, NY Career Services Training Center (Microsoft Specialist) New York, NY

Certifications in Microsoft Word, Excel, PowerPoint, Outlook and Intuit QuickBooks

Basic SalesForce Administrative Level

Tunon International School Paris, France

Hotel receptionist certificate, specialty in Management Louise Michel High School - French Baccalaureate (High School Diploma) Paris, France LICENCES

Notary Public – New York



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