Christian Okabe

Charlotte, NC *****

ad3fnu@r.postjobfree.com

Phone: 704-***-****

* ***** ** ****** ***, IT Helpdesk, Customer Service,

Windows Migration, and Desktop Support Experience

https://www.linkedin.com/in/christian-okabe-868897213/

EDUCATION:

Associate in Arts, Central Piedmont Community College – Charlotte, NC, Jan 2016 – Jun 2018

Transfer for a 4 years Bachelor’s Degree at University of North Carolina in Charlotte Jul 2022 – Mai 2025

CERTIFICATIONS:

PC Pro (A+ equivalent) June 2018

Network Pro (Network+ equivalent) Aug 2020

Microsoft 365 Fundamentals May 2021

SKILLS:

Outlook

Exchange/Online

DHCP/Static IP Addressing

Azure Portal

O365 Admin Portal

Software Center

MECM

Authentication tools

Intune

Amazon Web Services

Microsoft Windows Server

PowerShell Scripting

Ticketing System

Data Privacy

Network Support

Migration

SQL Databases

Software Troubleshooting

Backup and Restore

Desktop Director

Citrix

Cloud Computing

Technical Support

IT Protocols

• Windows 11

PROFESSIONAL EXPERIENCE:

HCL-America Charlotte, SC. Oct 2022 – Feb 2023

Desk Side support Technician

deskside/Onsite support/local IT engineer

· ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead

· Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems

. Troubleshooting technical issues

· Ensuring that the processes are adhered to

· Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.

· Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

· Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.

· Performs repairs on computers, laptops,windows 11,printers and any other authorized peripheral equipment

· Improves and maintains customer and employee satisfaction

· Performing asset inventory activities as needed

· Create · Adhering to SLAs

Rackspace Technology, Charlotte, NC Dec, 2022 – Jan, 2023

Desktop technician II

Technical helpdesk level 2 helping users with their change in passwords

Used active directory Worked on unix patching Used office 365, servicenow to help the users for onboarding Used powershell, powerpoint and excell to deploy information related to workday

Used zoom, teamview for multiple server

BSI - Charlotte NC Agu 2022 -Dec 2022

Desktop Support - Contract

Received around 35 calls a day and Closed at least 75% of tickets using ServiceNow;

Used TeamViewer for remote support.

Use Data privacy to protect user and company information and insights.

Onboarding and Off-boarding using Active Directory

Managed company policies and Assigned folder permission using Sharepoint admin console.

Imaged, Re-imaged PCs and Laptops and Assigned Applications to employees using SCCM.

Assigned O365 apps: PowerPoint, Excel, Word, Outlook, Access, Sharepoint, Skype for Business and OneNote.

Facilitate timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10/Windows 11 as a Service (WaaS).

Experience in Office 365 suite of tools, including but not limited to Exchange, SharePoint Online, Groups, Teams, Yammer, and OneDrive application readiness activity.

Collect, analyze, and communicate key application compatibly feedback to improve the Windows product and end to end.

Strategic Systems, Charlotte - NC Oct 2018 to Dec 2020

Windows 10 Migration - Contract

Assisted with Windows 10 Deployment for an Enterprise of +5000 employees worldwide.

Built, Tested, and Assisted with Windows 10 System Image creation prior and during Migration.

Tested New ISO prior to and after creation to check intalled and not installed applications, set policy, correct Organizational Unit, and more.

Provided Office 365 support throughout the entire and after deployment such as Outlook, OneDrive, Skype for business, Teams issues.

Proficient on Troubleshooting Office 365 products cited above and expert on resolving them in timely manner.

Deployed Windows 10 both with Static and DHCP networking as well as Offline and Online built.

Assigned O365 apps: PowerPoint, Excel, Word, Outlook, Access, Sharepoint, Skype for Business and OneNote.

Administered Outlook mail and services, Exchange on premise and Online, and Hybrid.

Troubleshot Outlook servers for mail syncing issues and files/folder recovery.

Deleted and Added objects on MECM to deploy applications/enforce policies on machines and users.

Perform powershell scripting to add user in to remote groups.

Shadowed users’ session via CMND and PowerShell to guide with migration and applications test.

Assigned temporary Admin right to users after migration to install needed software per company request.

Experience in Office 365 suite of tools, including but not limited to Exchange, SharePoint Online, Groups, Teams, Yammer, Outlook, and OneDrive.

Strong skills for Exchange Online, Outlook, Azure AD, and SharePoint Online modules.

CFE Tax- Charlotte NC Aug 2017to Oct 2018

IT Support Specialist - Contract

Support the installation, configuration, security, operation, and maintenance of servers, equipment, and software related to SharePoint infrastructure.

Provided input during short-term Endpoint Support project/task planning efforts with team members.

Participated in the deployment of new or upgraded images, software, and hardware for multiple endpoints.

Configured and installed desktop PCs, peripheral equipment, laptopsc, and other mobile devices.

Followed established procedures for performing configuration changes, updates, and upgrades.

Performed repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Submits or updates configuration items within management tools.

Participated in the unit testing for new deployments or new components and remediates problems.

Provided feedback on new software performance and testing.

Participated with Level 2 issue assessment and resolutions of problems.

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