Christian Okabe
Charlotte, NC *****
ad3fnu@r.postjobfree.com
Phone: 704-***-****
* ***** ** ****** ***, IT Helpdesk, Customer Service,
Windows Migration, and Desktop Support Experience
https://www.linkedin.com/in/christian-okabe-868897213/
EDUCATION:
Associate in Arts, Central Piedmont Community College – Charlotte, NC, Jan 2016 – Jun 2018
Transfer for a 4 years Bachelor’s Degree at University of North Carolina in Charlotte Jul 2022 – Mai 2025
CERTIFICATIONS:
PC Pro (A+ equivalent) June 2018
Network Pro (Network+ equivalent) Aug 2020
Microsoft 365 Fundamentals May 2021
SKILLS:
Outlook
Exchange/Online
DHCP/Static IP Addressing
Azure Portal
O365 Admin Portal
Software Center
MECM
Authentication tools
Intune
Amazon Web Services
Microsoft Windows Server
PowerShell Scripting
Ticketing System
Data Privacy
Network Support
Migration
SQL Databases
Software Troubleshooting
Backup and Restore
Desktop Director
Citrix
Cloud Computing
Technical Support
IT Protocols
• Windows 11
PROFESSIONAL EXPERIENCE:
HCL-America Charlotte, SC. Oct 2022 – Feb 2023
Desk Side support Technician
deskside/Onsite support/local IT engineer
· ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead
· Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
. Troubleshooting technical issues
· Ensuring that the processes are adhered to
· Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
· Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
· Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
· Performs repairs on computers, laptops,windows 11,printers and any other authorized peripheral equipment
· Improves and maintains customer and employee satisfaction
· Performing asset inventory activities as needed
· Create · Adhering to SLAs
Rackspace Technology, Charlotte, NC Dec, 2022 – Jan, 2023
Desktop technician II
Technical helpdesk level 2 helping users with their change in passwords
Used active directory Worked on unix patching Used office 365, servicenow to help the users for onboarding Used powershell, powerpoint and excell to deploy information related to workday
Used zoom, teamview for multiple server
BSI - Charlotte NC Agu 2022 -Dec 2022
Desktop Support - Contract
Received around 35 calls a day and Closed at least 75% of tickets using ServiceNow;
Used TeamViewer for remote support.
Use Data privacy to protect user and company information and insights.
Onboarding and Off-boarding using Active Directory
Managed company policies and Assigned folder permission using Sharepoint admin console.
Imaged, Re-imaged PCs and Laptops and Assigned Applications to employees using SCCM.
Assigned O365 apps: PowerPoint, Excel, Word, Outlook, Access, Sharepoint, Skype for Business and OneNote.
Facilitate timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10/Windows 11 as a Service (WaaS).
Experience in Office 365 suite of tools, including but not limited to Exchange, SharePoint Online, Groups, Teams, Yammer, and OneDrive application readiness activity.
Collect, analyze, and communicate key application compatibly feedback to improve the Windows product and end to end.
Strategic Systems, Charlotte - NC Oct 2018 to Dec 2020
Windows 10 Migration - Contract
Assisted with Windows 10 Deployment for an Enterprise of +5000 employees worldwide.
Built, Tested, and Assisted with Windows 10 System Image creation prior and during Migration.
Tested New ISO prior to and after creation to check intalled and not installed applications, set policy, correct Organizational Unit, and more.
Provided Office 365 support throughout the entire and after deployment such as Outlook, OneDrive, Skype for business, Teams issues.
Proficient on Troubleshooting Office 365 products cited above and expert on resolving them in timely manner.
Deployed Windows 10 both with Static and DHCP networking as well as Offline and Online built.
Assigned O365 apps: PowerPoint, Excel, Word, Outlook, Access, Sharepoint, Skype for Business and OneNote.
Administered Outlook mail and services, Exchange on premise and Online, and Hybrid.
Troubleshot Outlook servers for mail syncing issues and files/folder recovery.
Deleted and Added objects on MECM to deploy applications/enforce policies on machines and users.
Perform powershell scripting to add user in to remote groups.
Shadowed users’ session via CMND and PowerShell to guide with migration and applications test.
Assigned temporary Admin right to users after migration to install needed software per company request.
Experience in Office 365 suite of tools, including but not limited to Exchange, SharePoint Online, Groups, Teams, Yammer, Outlook, and OneDrive.
Strong skills for Exchange Online, Outlook, Azure AD, and SharePoint Online modules.
CFE Tax- Charlotte NC Aug 2017to Oct 2018
IT Support Specialist - Contract
Support the installation, configuration, security, operation, and maintenance of servers, equipment, and software related to SharePoint infrastructure.
Provided input during short-term Endpoint Support project/task planning efforts with team members.
Participated in the deployment of new or upgraded images, software, and hardware for multiple endpoints.
Configured and installed desktop PCs, peripheral equipment, laptopsc, and other mobile devices.
Followed established procedures for performing configuration changes, updates, and upgrades.
Performed repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Submits or updates configuration items within management tools.
Participated in the unit testing for new deployments or new components and remediates problems.
Provided feedback on new software performance and testing.
Participated with Level 2 issue assessment and resolutions of problems.