Customer Service Care
Resume:
Carolynne Terry
Customer Service Representative
El Paso, Texas 79924
ad3fnd@r.postjobfree.com
PROFESSIONAL SUMMARY
Hardworking customer service team member with caring approach to handling diverse needs. Worlds quickly to address simple problems and use excellence follow-though to manage complex concerns. Specialize in area of expertise customer care.
SKILLS
•Knowledge of Oracle •Knowledge of Windward •Knowledge of Knowledge Quest •Knowledge in Loss Mitigation •Knowledge of Escrow EXPERIENCE
Private Babysitter, Puyallup, WA- Private Babysitter March 2021-September 2021
● Manager light housekeeping work such as laundry and making beds.
● Supported healthy development at all ages by planning appropriate activities.
● Maintained transparency by documenting children’s daily activities such as behaviors, rest periods and foods.
● Maintained parent- established schedules for mealtime, baths and bedtime.
● Supervised children on basic outings around neighborhoods and nearby parks.
● Fed children with meals and snacks left by parents or prepared nutritious foods.
● Kept home environment neat, clean and optimal clean children’s development.
Alorica/AT&T, El Paso, TX- Retention Agent
December 2019-August 2020
● Resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills.
● Receded unresolved customer their ances to designated departments for further investigation.
● Disconnected lines customers called in to disconnected.
● Advise customers the different promotions regarding new lines, and upgrades.
● Assisted customers to find the best plan to save them money.
● Advise customers of promotions regarding cell plans.
● Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
● Took payments and investigated complaints into bill. HGS/ Delta Dental of MA- El Paso, TX- Customer Care Agent August 2020-February 2021
● Assisting Members with answering their coverage questions, explaining break downs of their benefits and assisting with portal issues.
● Went over detail coverage questions with Member and Dental Providers
● Assisted Dental Providers answering coverage important information such as confirming benefits, going over dental codes to confirm if covered.
● Helped Members and Dental Providers confirm approval or denial of claims and check into payments
● Assisted Members with payments
● Kept detailed records covering important information such as customer request and problems, implemented resolutions, and relevant feedback.
● Provide assistant with Members and Providers online Portal Sourcepoint Mortgage/ Cenlar, Palm Bay, FL- DCC Customer Care Representative
March 2021-September 2021
● Assisted Borrower with account when delinquent.
● Collected payments, post dated payments.
● Conducted Financial Interviews regarding Loss Mitigation.
● Sent out Loss Mitigation Packets.
● Assisted Borrower regarding missing payment, misplaced payments or payment applied incorrectly.
● Assisted adding forbearance for Covid 19/ Narural Disaster, applied extensions if acceptable.
● Answered questions regarding Loan, or breakdown of payment when asked.
● Confirmed payments.
Sourcepoint Mortgage/Freedom Mortgage, Palm Bay FL- Customer Care Representative
March 2021-Current
● Assisted with making payments.
● Provided details regarding account.
● Answered Escrow questions.
● Kept detailed records covering borrower request and problem, and implemented resolutions and relevant feedback.
● Made outbound calls regarding 30 days delinquent accounts and take payments or notate account the reason for delinquency.
● Verified and logged high volume of data each day by tracking account payments and updating personal information.
EDUCATION
Centereach High School, Centereach, NY- Dipolma
September 1993-June 1997
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