Customer Service A R
Resume:
C O N TACT
ad3fnc@r.postjobfree.com
New York, PA 10038
phone
address
C A R E E R O B J E C T I V E
Highly motivated individual with experience in the food industry. Proven success in providing excellent customer service and ensuring compliance of food safety and sanitation standards. Adept at efficiently managing food preparation and presentation to optimize customer
satisfaction. Possesses strong communication and
organizational skills with a commitment to superior customer service.
Seasoned professional with experience in providing excellent customer service in busy public and private settings. Skilled in managing food orders, handling cash and supervising a team of servers. Adept at quickly and efficiently preparing hot and cold foods while maintaining a clean and organized workplace. Exceptional
interpersonal skills in dealing with customers, vendors and colleagues.
Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Recently graduated individual with experience in fast- paced restaurant environment. Demonstrates ability to provide exceptional guest service, clean and maintain dining areas and execute restaurant operations. Proven track record of managing multiple tasks and
responsibilities efficiently and effectively.
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner.
Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team.
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex
E X P E R I E N C E
June 2023 - June 2023
Cafeteria Worker
New Hope Solebury School, New Hope, PA
-Prepped food for students
-Restocked storage
-Served food to students
-Cleaned work environment
-Mangaged food orders
February 2022 - June 2022
Barista
Dunkin' Donuts, New Hope, PA
Participated in ongoing training to enhance own job skills and knowledge.
•
Demonstrated ability to manage multiple tasks
while remaining adaptable and flexible.
•
Managed and coordinated multiple projects while
ensuring timely completion.
•
• Worked with coworkers to complete tasks.
Developed departmental objectives, budgets,
policies, procedures and strategies.
•
Skilled in using various software applications and programs including Microsoft Office and Adobe
Creative Suite.
•
Committed to delivering excellent customer service while working in a fast-paced environment.
•
Provided efficient and courteous service to
customers at all times.
•
Responded quickly to meet customer needs and
resolve problems.
•
Performed routine and scheduled maintenance
services.
•
• Managed change and cash register
• Made drinks and heated food
• Cleaned working areas
• Mantained a productive work environment
• Replaced food with fresh product
BARISTA
R A F A E L A R O S A
problems.Seeking to leverage skills and knowledge to contribute to team success.
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
• Restocked ingredients
Presented and explained drink menu, answering
questions to educate customers.
•
Maintained clean and healthy environment by
following proper safety and sanitation regulations.
•
Sold and served baked goods and miscellaneous
food items, increasing company revenue.
•
Brewed espresso and added syrups and steamed
milk to craft specialty drinks for customers.
•
Ensured compliance with local health codes during
daily operations within the cafe environment.
•
Employed creative ideas when developing new
drink recipes or menu items.
•
Operated cash registers and handled cash and card
transactions.
•
Provided excellent customer service by responding
to inquiries quickly and professionally.
•
Trained incoming staff members on proper
operation of brewing equipment and drink recipes.
•
Continually updated knowledge on industry trends
related to specialty coffees, teas, and products.
•
Maintained an efficient workflow by restocking
supplies as needed throughout the day.
•
Answered customer phone calls and appropriately
addressed questions and complaints.
•
Trained new baristas on proper coffee preparation
techniques.
•
Observed proper food handling procedures and
upheld company policies and procedures.
•
Maintained inventories by replenishing coffee bean
supply and stocking brewing equipment.
•
Trained new baristas on company processes and
product preparation.
•
Memorized or referenced readily accessible
information to relay to customers.
•
Replenished supplies to maintain adequate stock
levels.
•
Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and
espresso machines.
•
Adhered to all health codes while preparing
specialty beverages according to company
specifications.
•
Possessed deep understanding of food safety
regulations regarding proper storage and sanitation procedures.
•
Utilized problem-solving skills to troubleshoot
technical issues with coffee machines or other
equipment.
•
Provided exceptional customer service by
anticipating customer needs before they arise.
•
Developed extensive knowledge of coffee-making
techniques, including espresso extraction, milk
steaming, and latte art.
•
Warmed and served baked goods and pastry items
to customers.
•
Prepared teas, hot chocolate, and other non-coffee
drinks for customers.
•
Assisted with opening and closing tasks such as
cleaning cafe areas or setting up displays.
•
Performed cash handling duties accurately and
efficiently to ensure accurate accounting records.
•
Demonstrated ability to work collaboratively with
customers and colleagues to create a positive
customer experience.
•
Welcomed customers and answered questions
regarding menu items and preparation methods.
•
Accomplished new and different drink requests,
enhancing coffee shop reputation.
•
Cleaned and restocked dining room and bar areas
and performed dishwashing and sanitation tasks.
•
Managed inventory levels through regular cycle
counts to ensure adequate supply levels.
•
Kept detailed records of sales transactions using
POS systems for accurate accounting purposes.
•
Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
•
Demonstrated strong organizational skills when
stocking inventory or prepping ingredients for
drinks.
•
Monitored inventory levels of supplies and
restocked when necessary.
•
Exhibited excellent communication skills while
interacting with customers and coworkers in a
professional manner.
•
Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
•
L A N G UAGES
Português
Fluent
First language spoken at home
•
english
Fluent
Preschool
•
S K I L L S
• Ingredient Preparation
• Verbal and Written Communication
• Portion Standards
• Portion Sizes
• Proper Storage Procedures
• Waste Reduction
• Room Inventory
• Customer Loyalty
• Batch Cooking
• Safe Work Practices
• Cash Register Operations
• Cleaning and Sanitation
• Safe Food Handling
• Money Handling
• Industry Best Practices
• Restocking Procedures
• Rotation Procedures
• Customer Deliveries
• Special Requirements
• Regulatory Guidelines
• Standardized Recipes
• School Lunch Programs
• Food Production
• Production Standards
• Kitchen Support
• Allergy Sensitivities
• Food Quality Standards
• Order Selection and Preparation
• Hospitality Management
• Personal Grooming Standards
• Temperature Monitoring
• Nutrition Understanding
• Billing and Payment Processing
• Portion Management
• Facility Maintenance
• High-Volume Environments
• Process Transactions
• Collect Trash
• Clean Dining Areas
• Complaint Handling
• Customer Seating
• Servsafe Certified
• Training
Contact this candidate