Tracey Nealy

901-***-**** ad3fnb@r.postjobfree.com

Objective

Detail-oriented Corporate Credit Manager with 20+ years of initiating and delivering sustained results across a wide range of industries. With a zest for solving complex problems, collecting, and negotiating for risk management.

Professional Experience

American Direct 11/2023 to 01/2024

Director of Credit and Collections (laid off)

•Lead the overall credit, collections and accounts receivable function.

•Designed and implemented processes to improve cash flow and reduce receivables.

•Developed policies regarding the investigation of customers, extension of credit lines, and collections.

•Consults with current and future clients regarding their level of credit, payment history and credit worthiness.

•Oversee the negotiation and course of action taken on overdue accounts.

•Created functional strategies and specific objectives and developed budgets/policies/procedures to support the functional infrastructure.

•Hiring, firing, evaluating, and promoting credit and A/R department employees.

•Encouraged sales growth.

•Mentoring and managing Credit Managers, Specialists, Analysts, and other credit department personnel.

•Review and approve in conjunction with the Commercial department all customer application requests.

•Oversee corporate A/R portfolio, and actively participate in collection efforts involving heavy customer contact.

•Partner closely with cross functional team leaders, including Commercial, Finance, Legal and various other departments to strategize customer collection efforts.

•The voice for the Credit and Collections department to Senior Management and Commercial Team by reporting on collection metrics, customer portfolio risks, and providing recommendations for improvement.

•Align with company cash goals and manage the success of these goals.

•Monitor and maintain customer statuses in corporate database (Sales Force and NetSuite).

•Improve and develop processes to identify, resolve, and mitigate customer account delinquencies.

•Work with Finance to forecast bad debt projections and potential customer defaults.

•Leverage systematic processes with use of software or using internal IT resources to improve collection efforts.

•Develop and improve performance metrics that can be used to evaluate performance of collections staff.

•Primary liaison with outside collection agencies (1st and 3rd Party)

•Preparation of customer litigation documentation, make court appearances, and evaluate and recommend legal settlements.

•Assist Asset Recovery team with details to locate and recover equipment from defaulted customers.

•Project manage ad-hoc objectives set for the Collections department from Senior Management

Brown Strauss Steel 10/2020 to 11/2023

Corporate Credit Manager

•Manage 7 Credit Managers and Assistant Credit Manager.

•DSO analysis to monitor customers the payment history.

•Provide Credit Manager reviews, training as needed.

•Approve all new account applications being processed by the Credit Managers

•Mange $7 + million portfolio.

•Run personal and business credit history to determine credit worthiness to extend credit.

•Reviewed accounts and contacted customers to determine payment arrangements or credit holds.

•Researched information required to obtain lien rights required by abiding states construction law to process Notice of Right To Lien to property owners and general contractors bond.

•Filed bond claims on uncollectable accounts to guarantee payment from contractor’s bond.

•Generated lien releases upon request of general contractors, sub-contractors, or property owners.

•Review and adjust credit limits annually, monthly, or when needed. Suspend or revoke lines of credit when necessary.

•Interact with customers/salespeople to support credit limits.

•Maintain bad debt and bad debt recovery records.

•Negotiate repayment plans with past due accounts.

•Identify accounts requiring collection agency or legal action.

•Reconciled customer account discrepancies to determine balance owed on accounts and open invoices to collect on past due accounts.

•Worked closely with the sales staff in developing a high-quality customer base.

Banner Solutions/Midwest Wholesale Hardware Credit Analyst 09/2015 to 09/2020

Financial Accounting Process Lead

Promoted from Credit Manager 04/2019

•Responsible for a large portfolio.

•Analyzes credit data and financial information of persons or companies that are applying for credit or loans to determine the risk that the bank, or other lending or credit-granting institution will not recoup funds loaned.

•Schedules and Coordinates meetings of new vendors and employees for the Accounting Department.

•Calculates the creditworthiness of new business or organization and evaluates the ability of a company to honor its financial obligations.

•Audits financial statements of larger companies that might be analyzed when it issues or has issued bonds.

•Communicates to customer’s credit status.

•Communicate with internal portfolio managers, internal and external analysts, rating agencies, and external company management and recommend dollar and maturity limits for issuers and counterparts.

•Maintain working knowledge of industry and economic events having an impact on operations.

•Perform all job functions while adhering to the Company's policies and procedures.

MCR Safety/Shelby Specialties Collierville, TN 08/2013 to 09/2015

Credit and Collection Manager

•Perform various activities to support the collection efforts of the department.

•Customer Service.

•Assist with daily collections.

•Monitored Credit Review.

•Assist with general daily customer accounts needs.

•Ensured the Posting and balancing of checks, credit card payments, wire, and ACH payments on an as needed basis.

•Assist in resolving customer short payments.

•Effectively communicate with customers and internal staff.

•Maintain customer files.

•Assist with posting A/D payments.

•Respond to credit reference requests.

•Reviewed and processed credit application.

Optimus, LLC. Memphis, TN 02/2011 to 08/2013

Accounts Receivable/ Collections Manager

•Supervised the collections of outstanding accounts by 4 collectors.

•Monitored Cash Application.

•Cash Management, Credit Analysis.

•Payroll.

•Review and approve write-offs and collect outstanding receivable through telephone and written communication daily.

•Monitor the assigned accounts to provide cash flow and bottom-line profitability.

•Be knowledgeable in and work with every department within the Company.

•Determine importance of issues learned from contact with customers and relay information to proper department for resolution.

•Escalates overdue AR for additional collection efforts.

•Maintain working knowledge of industry and economic events having an impact on operations and generates reporting to identify delinquent accounts and other collection measurements.

•Customer Service

Software Skills:

Microsoft Office: Word, Excel, PowerPoint

P21, SAP, JDEdwards, Acclamare, EFT Networking, PCCharge Pro, TellerScan, Remote Express,

Mocha Soft, AS400, Adobe Photoshop, GetPaid, Windows XP, ProSAP, Kyphon, Doc-on-Line, QuickBooks, Dejavu, Webtop, Rightfax, Microsoft Office Tools, Internet Explorer, Microsoft Live Meeting and Communication 2007, XPS Viewer, and Skype

Education:

Bachelor of Science in Accounting in Forensic Accounting

05/2003 to 09/2004

Phillips Jr College – Los Angeles, CA

Business Management in Business Management

Harvard Online

Organization:

VP of the Chapter of the NACM

Director of the Kansas CFDD Chapter for Credit Managers

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