Mayra M. Acevedo

Houston, TX ***** ad3fmr@r.postjobfree.com

832-***-****

Professional Profile

Dedicated Customer Service Representative with over 15 years as a CSR in the field of health. Bilingual (English/Spanish). Use Microsoft Excel, Word and hospital’s data collection system to enter patient information and updates/changes.

Skills

Customer Service

Teaching

Insurance

Microsoft Office

Bilingual Spanish

Money Handling

Reports

Appointments

Education

AAS in Business Administration Houston, TX

Houston Community College

Experience

Fare Inspector Houston TX

METRO 04/2022-Present

Check bus travelers for correct fair.

Write tickets to clients without the correct

Daily Activity Report

Customer Service Houston, TX

Asurion 2/2020-5/2021

Assisted customers with broken devices (i.e. phones, tablets).

Arranged for replacement if mother-board was malfunctioning.

Scheduled repair for broken screens.

Patient Access Representative Houston, TX

Harris Health System 6/99-11/19

Completed intake, registered and verify hospital patient’s health insurance.

Collected payments or arranged for billing for health care visits.

Made and confirmed appointments for patients.

Examine Health Insurance and discuss coverage or lack of to patient.

Balanced cash drawers at end of day.

Completed reports to track patient intakes.

Help resolve customer problems.

Transferred in-coming calls using multiline phone system.

Interpreted for Spanish speaking hospital patients.

Informed staff of patient’s arrival for medical visit.

Contact this candidate