JOHN C. WILLIAMS

ad3fma@r.postjobfree.com ● 615-***-**** ● linkedin.com/in/john-c-williams ● Virginia Beach, VA 23451

CORE COMPETENCIES

Multi-Unit Operations Marketing Planning & Execution Budget Development Fundraising

New Operation Opening Team Building Menu Engineering Special Events

PROFESSIONAL HISTORY

Opening General Manager, District Apizza, Norfolk, VA (Summer 2023)

Oversight includes menu design and development, hiring of all staff, training, POS configuration, beverage program and other key aspects and responsibilities related to the opening of a new full-service food and beverage operation.

General Manager, Broad Bay Country Club, Virginia Beach, VA (April 2022 – January 2023)

Accountable for all operations for this private golf and country club

Set and execute policy and processes to meet and exceed operational, service and financial goals

Set annual budgets for all departments as well as analyze and revise monthly forecasts based upon trends

Coach, develop and lead all department heads and staff

Food & Beverage Director/Clubhouse Manager, Norfolk Yacht & Country Club, Norfolk, VA (May 2019-April 2022)

Assist the General Manager in operations to include maintenance, housekeeping, security, front desk operations and management of three hotel rooms

Accountable for all F&B operations to include multiple dining outlets and banquet operations with $2.1MM in revenue for 2019 a 10% increase over 2018

Achieved the lowest Beverage COGs in 5 years

Responsible for the recruiting, training, evaluation and development of management and line level staff

Led the team through challenging and changing operations and expectations during COVID 19 pandemic

Restaurant Manager, Outback Steakhouse: Virginia Beach, VA (August 2016-June 2019)

Accountable for front and back of house operations for one restaurant grossing approximately $6MM annually and one grossing $4.5MM annually respectively

Adhered to and executed OSI/BBI Corporate processes and controls

Responsible for staff recruiting, training and development and discipline

Maintained EcoSure compliance for food safety and cleanliness

As Kitchen Manager, maintained proper levels of all food and beverage products and completed orders and daily prep lists

General Manager, Steinhilber’s Thalia Acres Inn: Virginia Beach, VA (January 2016-August 2016)

Accountable for front of house operations for this family-owned fine dining restaurant established in 1939

Director of Operations, Pearl Group USA: Virginia Beach, VA (May 2015-January 2016) (Business Closed)

Responsible for restaurant operations for local management company with multiple units

Catering Manager, Westminster-Canterbury on Chesapeake Bay: Virginia Beach, VA (September 2014-May 2015)

Accountable for in house catering operations for this 5 Star CCRC with focus on resident wellness, community and overall resident, employee and guest satisfaction

Increased guest, resident and employee satisfaction scores for same period year over year

General Manager, Chops Seafood & Steaks: Virginia Beach, VA (February 2013-March 2014)

Active in planning, design and opening for this 6000 SF fine dining steakhouse opened April 2013

Accountable for all front and back of house operations with a staff of 100

Created locally unique wine list; maintained and promoted wine club and off premise retail program

Designed and executed marketing and advertising initiatives including web based and social media outlets, radio/TV and print ads

Multi-Unit Operations Manager, At Your Service Restaurant Group: Virginia Beach, VA (October 2002--February 2013)

Oversaw operations and created and executed policies for nine full-service restaurants encompassing multiple distinct concepts to include Vivo Cucina, Atlas Grill & Bar, 501 City Grill, Lucky Oyster and Chick’s Oyster Bar

Created menus, beverage programs and wine lists for five distinct concepts

Served as Social Media Director utilizing various SM sites, website, and email marketing campaigns

Procured and promoted local and regional music acts for 501 and Chick’s

Managed, negotiated and executed all contracts, deposits and payments for all entertainment

Wrote manager and staff schedules for multiple outlets; established standardized staffing levels leading to the reduction of payroll expenses by $750k annually company wide

Created reporting systems to track discounts and sales trends; developed and implemented new discount policies which reduced non-revenue producing discounts by $150k over previous year

ACCOMPLISHMENTS AND AFFILIATIONS

Earned the Court of Master Sommeliers Level One Certification

Virginia Beach Restaurant Association Board of Directors 2010-2015

Fundraising for charitable organizations Virginia Beach Jaycees, Beach Ambassadors, The Noblemen, JCOC, F.A.C.T., The USO, and the Virginia Beach Billfish Tournament

Served as project manager to open restructured outlets and successfully opened new full-service operations

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