Sandy Reyes

Persevering, hard-working, optimistic, and passionate

professional offering dedication to achieve results. Renowned for superior interpersonal skills.

EXPERIENCE

Blue Cross Blue Shield of IL, Chicago IL

Current Position

Customer Advocate I - HMO DEPARTMENT

● Work in a call center/office environment

● Understand the laws behind HIPAA

● Verify HIPAA on every call to ensure caller

privacy and HIPAA laws are being followed

● Answer telephone inquiries regarding HMO

policies

● Understand basic medical terminology to assist

with caller inquiries

● Document and maintain accurate records of calls

● Ensure all inquiries are resolved in a timely

manner

● Conference call in other professionals as needed

● Ensure calls that needed further research were

promptly done for resolution

● Work in a team environment

● Used multiple Blue Cross Blue Shield softwares to research caller policies

● Receive feedback from upper management as

needed

Clerk of the Circuit of Cook County,

Chicago IL JAN 2007 - MAR 2023

Accounts Payable Specialist - BUDGET

DEPARTMENT

● Maintained up to date billing system.

● Generate and send out invoices.

● Follow up on, collect and allocate payments.

● Carry out billing, collection and reporting

activities according to specific deadlines.

● Performed account reconciliations.

● Maintained accounts receivable customer files

and records ● Communicated with customers via

phone, email, mail or personally.

● Assist with month end closing.

● Collected data and prepared for monthly metrics.

● Provided supporting documentation for audits.

Analyst Manager - PROCUREMENT DEPARTMENT

● Worked with team members and procurement

manager to complete monthly reports.

● Maintained records of purchases, pricing, and

other important data.

● Created and maintained good relationships with

vendors/suppliers.

● Managed routine accounts payable and expense

reimbursement duties.

Public Information Manager

● Developed and maintained essential

relationships with key media business consumers

and trade professionals and organizations. ●

Worked in conjunctions with marketing staff to

define marketing strategy and implementation for

the company brand.

● Planned public outreach events such as ribbon

cutting ceremonies, project meetings,

expungements workshops, and annual meetings.

Courthouse, Skokie IL

Assistant Manager - BONDS DEPARTMENT

● Prepared dockets/ calendars of cases to be called

● Record procedures or forms to parties in cases or to the general public.

● Direct support staff in handling paperwork

processed by the clerk's office.

● Gathered and maintained records for court

proceedings to be made available at judges’

request.

● General office responsibilities; answer phone,

assist customers, file, data entry, switchboard.

● Bilingual interpreter.

John H. Stroger Hospital, Chicago IL

2004 - 2005

Environmental Services (BSW)

● Responsible for maintaining cleaning schedule

for vacant patient rooms

● Assisted in moving equipment from room to

room and sterilizing equipment.

● Responsible for doing a cleaning audit each week and submitting results to management.

● Bilingual Interpreter

2741 N Laramie Ave

Chicago, IL 60639

312-***-****

ad3fm6@r.postjobfree.com

SKILLS

-Proficient in Microsoft Office Suite:

● Word

● Excel

● PowerPoint

● Outlook

-Basic Medical Terminology

-HIPAA

-Call Center

-Oracle

-ERP Systems

-Purchasing System

-Adobe Reader

-J.D. Edwards

-Project Management

-Marketing

-Sales

-Customer Service

-Influential communicator

-Problem solver

-Team builder

-Ledger Applications

-Scheduling

-Translating

-Sponsorships

-Inventories

-Recruiting

-Record Keeping

-Event Management

-Promotions

-Public relations

-Bilingual

EDUCATION

Penn Foster College: Early Childhood Development. 2014 - 20XX Roberto Clemente High School 1994 - 1998

Steinmetz College PREP — 2021 - 2021

LSC Board Member

PROFESSIONAL ASSOCIATIONS

Schubert Elementary Grammar School — 2014 - 2018

Chairman Board Member.

Kelvyn Park High School — 2016

Advisory Committee.

Northwest Community Housing Center Education — 2014 - 2018 Committee Member

AWARDS

Clerk of the CIrcuit Court Exemplary Employee of the Year Award LANGUAGES

Fluent in both English and Spanish

VOLUNTEER WORK

New Life Covenant Church -2015 - Present

U.I.E.E.D. Juvenile Expungement Committee - 2016

2741 N Laramie Ave

Chicago, IL 60639

312-***-****

ad3fm6@r.postjobfree.com

2741 N Laramie Ave

Chicago, IL 60639

312-***-****

ad3fm6@r.postjobfree.com

Contact this candidate