Lora Hanks

Newport News, VA *****

ad3fm3@r.postjobfree.com

+1-757-***-****

A hardworking and dedicated manager who goes up and beyond to get the job done with loyalty and respect.

Work Experience

Food and Beverage Director

The Peninsula Academy - Yorktown, VA

January 2010 to June 2015

I was responsible for monthly menus cooking lunch and snacks for 140 students and teachers inventory washing dishes and putting them away cleaning mopping daily going over budget with owners Food and Beverage Supervisor

Silver Diner - Newport News, VA

October 2005 to April 2008

I worked at the Silver diner starting in to go then worked my way to hostess and server then supervisor and staff trainer. I made deposits daily prepped the cash drawers lead the pre service details and current happenings for the day

Server hostess office manager

Cheers - Newport News, VA

January 1996 to March 1999

I started out as a hostess moved on to office manager who managed the staff Education

Some college in Business

Thomas Nelson Community College - Hampton, VA

August 1982 to June 1983

Skills

• Computer skills

• Food Service Management

• Culinary Experience

• Labor Cost Analysis

• Restaurant Management

• Menu Planning

• Management

• Kitchen Management Experience

• Banquet Experience

• Food Safety

• Office Management

• Catering

• Food Preparation

• Supervising Experience

• Food Production

• Food Service

• Inventory Control

• Basic math

• Customer service

• Food service

• Service technician experience

• Communication skills

• Supervising experience

• Cash handling

• Analysis skills

• Serving

• Menu planning

• Restaurant experience

• Cooking

• Office management

• Kitchen management

• Cash register

• Leadership

• Restaurant management

• Team management

• Phone etiquette

• Organizational skills

• Sales

• Sanitation

Languages

• Spanish - Beginner

Awards

Employee of the year

December 2006

Silver Diner employee of the year

Certifications and Licenses

Food Handler Certification

Driver's License

September 2019 to September 2024

ServSafe

HACCP Certification

Assessments

Customer focus & orientation — Proficient

December 2023

Responding to customer situations with sensitivity Full results: Proficient

Food service: Customer situations — Proficient

December 2023

Identifying and addressing customer needs in a food service setting Full results: Proficient

Work style: Reliability — Proficient

December 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Food service: Customer situations — Proficient

December 2023

Identifying and addressing customer needs in a food service setting Full results: Proficient

Cooking skills: Basic food preparation — Proficient December 2023

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Publications

Book of poetry

June 1991

I wrote poetry that was published in the library of congress Additional Information

I have been in the restaurant industry for over 30 years. Many years of customer service experience.

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