BRENDA KARCZ

Las Vegas, NV 702-***-**** ad3fm0@r.postjobfree.com

Driven and results oriented Human Resources Professional with 18 years of experience, specifically in employee relations, talent management and benefits administration. A culturally sensitive hands-on leader who is forward- thinking, motivates, is a team player, and fosters a positive company culture, all while enhancing employee experience, and building high performing teams.

WORK EXPERIENCE:

HR Director Boulder Station Las Vegas, NV 09/2022-01/2024

• Manage five direct reports and support a gaming-hotel property of 750 team members.

• Conduct weekly meetings with the HR team, communicate company and property initiatives, provide performance feedback, motivate, mentor, develop each team member, and discuss areas of opportunity.

• Communicate and collaborate with operators, senior leaders, co-workers to effectively update and roll out company changes, policies and procedures and discuss people related challenges, make recommendations and find solutions.

• Attend weekly executive meetings where we communicate people, company, and property updates or trends.

• Coach and support property executives to identify strategies to assist their managers become successful in their roles and review-recommend performance improvement plans.

• Manage employee relations investigations with each Team Member Relations Specialist (TMR) weekly to ensure all applicable laws are being applied, and unbiased investigation practices are being followed.

• Plan, organize, and execute team member events at the property to include all 3-shifts.

• Contribute to internal projects, identify, and recommend methods to resolve problems, update, simplify and enhance existing processes, and company policies.

• Ensure all employment and labors laws are being adhered to, including gaming, and work card compliance.

• Walked the property daily to interact with team members, build relationships to gain their trust and better understand their challenges in their day-to-day work and partner with operators to remove barriers.

• Review and approve all separations and consult with corporate HR on more complex cases.

• Partner with corporate HR to respond to all NERC/EEOC charges timely.

• Consult with legal counsel as necessary, and request severance agreements to be drafted.

• Plan, organize, and facilitate team member council meetings for recently separated team members who do not agree with termination.

Employee Relations Ops Partner MGM Resorts International Las Vegas, NV 11/2021-09/2022

• Support the Employee Relations Center of Excellence COE remotely by managing effective heavy case management of people related issues such as: complex ER issues, disciplinary actions, legal issues (harassment, discrimination, accommodations, etc.), policy interpretation/application and investigations all while maintaining confidentiality.

• Complete and maintain appropriate case file documentation in Ethics point.

• Interview employees, supervisors, and other relevant stakeholders in order to effectively and impartially assess the situation or perceived problem, and objectively document all facts and opinions relevant to the case.

• Report findings and consults with COE and business unit leadership on appropriate responses and solutions.

• Collaborate and consult with various individuals and departments, establish and maintain effective working relationships with all levels of management, employees and Subject Matter Experts.

• Identify opportunities for improving ER policies and procedures based on COE analytics and trends.

• Serve on team member engagement committee to plan, organize team member building and events to increase engagement and boost morale.

Brenda Karcz Resume 1

Manager, HR & Benefits Goodwill Southern Nevada Las Vegas, NV 10/2015-11/2021

• Support a non-profit thrift retailer with 800 team members.

• Partner with District Directors and management throughout the organization on people related issues.

• Build relationships with management and non-management while gaining their trust and buy-in.

• Administer benefits, annual open enrollment, review plan design, benefit competitiveness, write communications and effective roll out.

• Responsible for benefits compliance ACA, year-end filing, COBRA, and handle qualifying life events.

• Subject matter expert on all health benefits, respond to team member inquiries, notify team members of eligibility, research invoice discrepancies, and partner with the broker for escalations and resolution.

• Interpret and administer leave programs and policies in accordance with the applicable federal and state employment laws.

• Approve and/or deny leave cases based on relevant medical information. Coordinate and organize all medical information while ensuring HIPAA and employee privacy guidelines are effectively executed.

• Responsible for engaging in the interactive process with team members who seek an accommodation or are unable to perform the essential functions of their job.

• Partner with management on accommodation requests, seek clarification regarding the job description/duties, and follow up with the team member if the accommodation can be approved or denied due to undo hardship.

• Investigate employee relations matters, harassment, discrimination, workplace violence, and follow up with management on recommendations, trends, and discuss areas of improvement.

• Recruit hourly and salary positions, post job ads, source resumes and send to hiring managers for review. Enhance company hiring events resulting in successful mass hiring for entry level and management positions.

• Facilitate management trainings and conduct weekly new hire orientations.

• Plan, organize, and successfully executed a re-emerge company party for 100 people. HR Manager/Payroll The Mike Ferry Organization Las Vegas, NV 03/2015-07/2015

• Managed three direct reports, responsible for HR, Payroll, and facilities for a small company.

• Processed new hire paperwork, compensation, and all employee changes.

• Responsible for recruitment, advertising, interviewing, and making job offers.

• Processed bi-weekly payroll, including commissions, final paychecks, and vacation pay.

• Trained management on hiring, performance management, disciplinary, and employment laws. HR Generalist Soleil Management Las Vegas, NV 04/2013-03/2015

• Support a timeshare management company with 600 team members in Nevada and Hawaii.

• Build relationships with all levels in the organization by communicating effectively, influencing HR initiatives, and make recommendations to align with the company vision and goals.

• Responsible for administering company benefits, compliance, compensation including 401(k), contribution, distribution, and loans.

• Conduct internal and external compensation analysis within the hospitality industry. Worked side by side with the CFO to build a salary pay scale for each position.

• Responsible for all leave request, and accommodations.

• Conduct monthly benefits meeting, organize and lead annual open enrollment meetings.

• Coached and supported operators and senior leaders on people concerns and strategies.

• Responsible for investigating employee relations matters, provide resolution, make recommendations, and review corrective actions.

Education: Burk Academic Prep Center Las Vegas, NV 2004 Skills: Microsoft Office, Pivot Tables, Sage Abra, Ceridian, Paychex, iSolved, ADP, Oracle HCM, leadership, communication, conflict resolution, compliance, attention to detail, team member engagement, and analytical skills . Brenda Karcz Resume 2

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