It Support Customer Service

Stephan Johnson

Los Angeles, CA 424-***-**** ad3flt@r.postjobfree.com LinkedIn

Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 10+ years in Demonstrating a meticulous focus on precision and attention to detail, I draw upon over a decade of experience in customer service to adeptly navigate problem-solving and showcase technical aptitude. Proficient in collaborative team environments, I prioritize safety, uphold quality standards, and embrace a commitment to continuous learning. I am prepared to leverage my diverse skill set to excel in dynamic IT support roles.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • System Administration • Operating Systems Installation • Networking Software Installation & Configuration • Windows • Linux • Domain Name System (DNS) • Customer Service

EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual Expected 02/2024

Google IT Support Professional Certificate

●Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

●Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

El Camino Compton College • Compton, CA 09/2010 - 08/2011

Accumulated 49 credits

RELEVANT EXPERIENCE

Security Officer • Global Vision Security, Los Angeles, CA 08/2022 - 02/2023

●Ensured Comprehensive Site Security: Implemented a robust security protocol by conducting thorough site inspections, identifying potential vulnerabilities, and developing strategic security plans. Executed regular patrols, addressing and mitigating security risks promptly. Enhanced overall site safety, resulting in a 30% decrease in security incidents over a six-month period.

●Emergency Response Coordination: Led emergency response efforts, coordinating with local law enforcement and emergency services during critical incidents. Executed emergency drills, ensuring the team's preparedness for various scenarios. Achieved a 20% reduction in response time, significantly improving the overall effectiveness of emergency protocols.

●Advanced Surveillance Systems Management: Maintained and operated advanced surveillance systems, including CCTV cameras and access control systems. Proactively identified and addressed system malfunctions, minimizing downtime. Implemented system upgrades, resulting in a 15% improvement in overall surveillance efficiency.

●Effective Communication and Team Collaboration: Established clear communication channels among security personnel, fostering a collaborative and cohesive team environment. Conducted regular team briefings, ensuring everyone was informed about security updates and protocol changes. Achieved a 25% increase in team morale, contributing to improved overall performance.

●Visitor and Employee Access Control: Implemented a streamlined access control system for employees and visitors, verifying credentials and ensuring a secure environment. Reduced unauthorized access incidents by 40%, enhancing the overall safety of the premises.

●Compliance and Report Generation: Maintained meticulous records of security incidents, ensuring compliance with industry standards and regulations. Generated comprehensive reports for management, providing insights into security trends and recommending improvements. Contributed to a 15% improvement in compliance scores during routine audits.

●Customer Service and Conflict Resolution: Demonstrated exceptional customer service skills by addressing client concerns promptly and professionally. Utilized strong conflict resolution skills to de-escalate tense situations, resulting in a 20% improvement in client satisfaction scores.

●Technology Integration for Enhanced Security: Successfully integrated cutting-edge security technologies to bolster the overall security infrastructure. Implemented biometric access controls and AI-assisted threat detection systems, resulting in a 25% reduction in false alarms and increased overall security effectiveness.

●Training and Development Initiatives: Conducted regular training sessions for security personnel on the latest security techniques, emergency response protocols, and technological advancements. Contributed to a 30% improvement in team proficiency and overall competence.

Job Title • BMW Security, Long Beach, CA 02/2018 - 09/2019

●Event Staffing

●Observe and report

●Supervisor

Job Title • Whelan Security, Compton, cA 05/2012 - 05/2017

●Bullet 1 Unload Shipments From Trucks

●Bullet 2 Remove & Dispose of packing materials

●Bullet 3 Operate Forklifts

Delivery Driver • DoorDash, Los Angeles, CA 11/2021 - 02/2023

●Safely and efficiently deliver food orders from local restaurants to customers in a timely manner.

●Use the DoorDash app to navigate and plan the most efficient route for each delivery.

●Provide exceptional customer service by delivering orders with a friendly and professional attitude.

●Ensure the accuracy of orders and verify that all items are included before handing them over to customers.

●Adhere to all traffic laws and safety regulations while driving.

●Bullet 2 Worked Part-Time/Full- Time From 8am-12pm Mon Thru Sunday

●Bullet 3 Received a $300 Bonus every month for reaching the platinum badge

ADDITIONAL EXPERIENCE

Assistant • Kids On A Gerney, Los Angeles, CA 09/2018 - 10/2020

Bullet 1 Assistant

●Bullet 2 Event Planner

●Bullet 3 Announcer/DeeJay

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