Angela Davilmar

ad3fle@r.postjobfree.com 754-***-****

Healthcare Professional Profile

A bilingual health professional in both English and Creole seeks to provide customer services, conflict resolution when necessary, and other administrative skills to any for-profit or nonprofit organization. Excellent communicator and strong patient advocate prepare, complex HIPAA by protected privacy of the patients. Complaint reports to patient service coordinators in a healthcare clinic and developed the company’s compliance measures regarding funding reports and administrative duties, including scheduling and patient registration.

Key Skills

Customer Service

Work well without supervision

Self-Motivated

Positive Attitude

Quick Learner

Multi-Task

Team Leadership

Professionalism, Critical Thinking

ACH

Medical Terminology

Coding: 2010 & 2011

CPT, ICD-9-CM, HCPCS Coding & CMS1500

MS Office, Excel, Outlook & PowerPoint

Keyboarding Skills: 50 -70 WPM

Filing Skills

Clerical, Data Entry Level

Communication

Software Enterprises

Reliable in collecting inventory and restocking items for availability

Greet patients and give them my direct attention

Very Organized

Strong Interpersonal

Establish strong credibility, with clients by providing accurate information

Problem Solving & QuickBooks

Health Care Contract Field & Customer Service Experience

Ike’s Carter Pool Companies March 2023- September 2023

Adminidttrative Assistant/AP Vendor’s Temp Agency

Attached invoice’s with the purchase order and print out PO#, Create invoice and enter bills into

quick-book.

Making sure the dates are valid, check references number, name of the vendor and quantity.

Look up or create sales receipt through customer center and posting payments.

Enter or create pool technician check out lists.

Input client information into our database and filling.

Create PO, and changing vendors name to the correct vendors.

Here is the mean vendors we work with: Aquabella, Ecuatech, Enterprises Inc, Gulf Stream, Quill.

Pros Pool, Home Depot and SCP

Leak Locators, Noble Title Supply, Emser, Honer, Proline, Sentry and Pilot Steel.

Payments Checks and Credit Cards

Ensures all received payable invoice are entered timely. And complete the monthly financial close. Able to process 750 invoices plus more per week.

Perform research on statements provided and pays vendors by monitoring discount opportunities.

Scan invoices into accounts payable queues. By verifies approval on service invoices and check requests. Detects discrepancies in records, bills and invoices.

Urban League of Broward County February 22022- February 2023

Customer Service Associate

Checking voice mail, Answering phones line, Greeting clients, monthly report for the Putney Bowes machine, Stamping mail & packages.

Guest list sign in log, Fax machine, Ordering office supplies and for all departments.

Receiving packages and shipping packages out and daily paper work. Also, daily sign-in & sign- out sheets.

Posted payments and scheduling appointments plus daily incoming mail.

Completed tasks assignment for the CEO at the Urban League.

Order office supplies from multiple vendors such as.

Walmart, Office Depot, Staples and Amazon.

Administrative Clerk June 2020- January 2021

Vaco agency- Broward County Supervisor of Elections

Responsible for the Signature verification cure process and looking up Ballots

In charge of answering phone lines, transferring calls to the right department, copying, faxing, and calling voters to inform them about their ballot was not signed for their vote to count we need proof of identification. Sending outgoing mail to voters regarding the Cur Affidavit forms and they would have to fill it out and resubmit it back to me with a photocopy of their driver’s license or passport by fax, mail, or e-mail.

Maintained the Voter Focus- FVRS. Look up voters in the FVRS systems by Date of Birth, SSN#, First, Last name, Driver’s license, and Address whether they’re registered to vote.

Stamp voter cards with the proper date on them, vote-by-mail ballots, and request additional information. Updating voter information in the system such as party change, Phone number, and E-mail.

Apparent daily paperwork such as referrals, maintaining for all voters that’s Out-of-County voters, Deceased voters, MARG voters, no signature voters, and Signature different and making daily heavy-duty outgoing calls especially the No signature voter.

Financial Advocate February 2017- January 2020

IVFMD- South Florida Institute for Reproductive Medicine

Reviewed financial responsibilities for services rendered.

Clarify patient tasks regarding insurance coverage, authorizations, balances, co-pays, and package payments.

Appropriately explained all monetary options to the patients including SFIRM packages, ARC, WIN fertility, and protection treatment packages. Have patients sign all commercial agreements and represent forms also provide a copy for the patients and scan a copy into the patients’ chart.

Collect and post all services rendered for the patient and partner

Schedule follow up appointments and advise patients of any permission requirements such as referral to their primary care physician

Assist patients with ordering donor sperm and proper donor consent forms.

Complete an individual daily reconciliation form and attach all payment receipts and bookkeeping with invoices.

Assessment that all reports are balanced and attached the batch is turned in to the team leader.

All cash or checks received must be given to the team leader for processing.

Answer any calls related to financial issues and/or follow-up arrangements.

Assist with insurance verifications/ approvals.

Treat patients professionally and compassionately and maintain patients’ confidentiality

Preserve proficient entrance and other related duties as required and assigned

Also dealing with third party patient/Donor department for IVF direct FET Cycle and the patient orders

Data Entry/ Customer

Services Call Center November 2016- January 2017

IGOR- Adecco Agency

Typing, answering phones line, Inputting customer information into the data basis as they contact us regarding a contract with Volkswagen Court Settlement Support have with them. Customer claim number, telephone, address, full name, Vin number, also the year of the car and if they don’t have it, we must advise them to go to our website is the only way they can provide us with their claim number or a reference number.

Once they have that claim number, we then investigate their account to see if they have uploaded everything into our system and they have about three business days not including the weekend to hear from one of our supervisors.

Medical Records Clerk August 2016- November 2016 Contract

Armor Correctional Health Services, Inc.

Broward County Main Jail

Scanning patient ACA- Mandatory Standards into the Power DMS, Copy, Filing, Faxing, and pulling patient charts, checking patient status to see if they are still in our statement. Answering phone lines, calling different facilities to get patient records, email, and porridge. Checking up on orders, picking up daily mail, stocking items, data entry, and pulling charts for ACA Standards. Getting products from the warehouse also checks.

Providence Community Center, LLC April 2016-November 2016 Contract

Medical Assistant

Located patient data in the dashboard, enter vital, such as Weight, Temperature, BP, Plus, Respiration, BS, and Oxygen, and called patients to confirm their appointments, Scheduling appointments also changed cancelations, assisted in placing the patient in the room, and medical records.

Depending on the patient blood pressure if it’s too high then we must give them a Clonidine until the pressure goes down also, we advise them to go and take a massage therapy to help relax them and that always works., scheduling an appointment for the patient to see a specialist.

Broward Outpatient. December 2013- March 2016

Administration Assistant

Center for Neurosurgical Excellence, LLC.

Placed patient information spreadsheets, Answered Phones Lines, Multi-tasked, Data Entry, Filling, Faxing and copied, Scanned, Emailed, and Assisted in Scheduling Appointments, printed daily logs, called patients to confirm their appointments, and contacted the attorney about getting the Lop’s sign before the patient can see the doctor.

Capitol Supply Inc. February 2011-October 2013

General Accounting Clerk

Knowledge of posted & entered invoices, filed, routed, typed, data entry, printed daily reports, and answered phone lines and multi-tasking skills. Ensured customer’s orders, transferred calls to the right department, and knowledge of posting debits/ credits orders also passing out daily mail to verify all vendor invoices.

Broward General Medical Center March 2011- December 2012

Volunteer Atrium Intensive Care Unit (ICU)

Provided friendly hospitality and support to patients and their loved ones by offering a warm welcome, and empathetic listening.

Additional tasks may be requested and performed during slow times, such as restocking supplies, ordering wheelchairs, stretchers, and wayfinding.

Holy Cross Hospital February 2010- January 2011

Volunteer Medical Records

Filed and maintained patient medical records.

Audited patients’ medical records.

Maintained effective communications with requesting departments on the status of requested charts.

Professional X-ray Equipment, In April 2001-August 2004

Customer Services/Front Desk Agent

Registered/inputted patient demographics, scheduled/rescheduled appointments as required, via PM (Practice Management) Scheduling System.

Education

Strayer University; Fort Lauderdale, FL

09/2019

B.A. Business Administration Concentration: Health Services Administration Bachelor of Art

Strayer University; Fort Lauderdale, FL May 2015- June 2017

A.A. Business Administration Concentration: Health Services

ATI Career Training Center; Fort Lauderdale, FL 06/21/2010- 01/01/2011

Medical Administrative Assistant Technology (Billing & Coder)

Diploma

Harvard Medical School; Boston, MA 05/05/2020- 05/12/2020

Certification- Mechanical Ventilation for COVID-19

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