Dominique Elder

Mobile: 614-***-****

Email: ad3fla@r.postjobfree.com

Professional Summary

An highly-accomplished and detailed-oriented professional with exceptional communication and computer capabilities. Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment.

Skills

·Customer service-oriented

·Excellent work ethic

·Organized

·Strong interpersonal skills

·Efficient multi-tasker

·Strong problem-solving capabilities

Work History

01/2018 to 2020

04/2020 to Current

Sales Associate

Sprint – North Druid Hills

·Greeting Customers

·Responding to questions

·Improving engagement with merchandise and providing outstanding customer service.

·Operating cash registers

·The ability to overcome objection.

Barber / Stylist / Maintenance

He Unique Salon & Suites – Atlanta, GA

·Trained, coached and mentored staff to ensure smooth adoption to operations.

·Established operational objectives and work plans and delegated assignments to employees.

·Promoted building security by locking doors and checking electrical appliances for safety hazards.

·Supervised the cleaning, maintenance and care of building and grounds.

·Provide Quality/Consistent Styles to all clients.

·Build out or fix any issues for tenants who own a suite.

06/2012 to 04/2015

Customer Service Manager

J.P. Morgan Chase Bank – Columbus, OH

·Crossed-trained and backed up other customer service managers.

·Met all customer call guidelines including service levels, handle time and productivity.

·Solved unresolved customer issues.

·Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

Current

Film / Television

SCAD

June 2011

High School Diploma

Independence High School – Columbus, OH

Contact this candidate