Jennifer Matson

**** **** **** ***** ********* Nevada

Em: ad3fkz@r.postjobfree.com

Ph: 206-***-****

Objective

I am born leader with over 15 years of customer services experience. I am looking for an organization that will continue to help me develop my leadership skills and grow within a business that promotes career development.

Experience

Patrol Officer

Northwest Security Services June 2019-present

Responsible for controlling access, foot, and/or vehicle patrols and preserving order at the client’s site.

Observe and report activities at the client site to convey critical information to necessary personnel.

Transform the security industry by providing an integral response in a demanding environment.

Maintain quick and controlled responses to incidents of security breaches, fire, medical emergency, bomb threats, flooding, or hazardous materials.

Cashier/Customer Service

Cooper services- February 2017 - March 2019

Checks out customer efficiently and accurately.

Follows proper check, ATM, and credit procedures.

Cleans and stocks Front End areas, including own register – changing tapes and ribbon as necessary.

Follows all cash handling procedures – meeting and exceeding regional cashier variance policy.

Assist with training of new Cashier and Courtesy Team Members.

Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.

Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.

Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.

Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with Copper’s cleanliness and safety standards.

Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.

Performs other duties as assigned by store, regional, or national leadership.

Cashier/Customer Service

Rick's Chevron-April 2014 -August 2016

Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. This includes vendors and contractors. They’re our customers too!

Work professionally with vendors and contractors

Conduct all cashier activities accurately, safely, while following company guidelines

Maintain cash drawer, secure all funds in safes, and perform cashier reconciliation at each end of shift to ensure accurate management of sales.

Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.

Effectively manage foodservice and beverages to ensure maximization of sales

Cross-check price of delivered goods for accuracy.

Stock goods and continuously ensure shelves are full of products.

Follow federal law and company standards on carding customers for all age restricted products sold at the stations.

Medical Records Clerk

Pacific Medical Center - Northgate, WA - April 2004 - September 2005

Gather, process, and maintain patient medical records and report patient information for health standards.

Ensure medical records are maintained in a manner compliant with ethical, legal, and regulatory requirements of the medical services system.

Assemble files and to file information utilizing alphabetical and numerical filing guidelines

Creating and processing the patient care record folder.

Maintains patient confidence by keeping patient records information confidential.

Help the front desk checking in/checking out patients, verify information on established/new patients, update patient’s information in the computer.

Track and call incoming referrals

Receptionist

Lakeshore Medical Clinic - Bothell, WA -June 2000 to December 2001

Check clients in and out, assist them over the phone, ensure that clients don’t wait long to be helped

Answer incoming calls on a multi-line phone system, check voicemail, email, and texts regularly and reply to all promptly and handle client confrontation with grace and empathy.

Document all client contact in electronic medical records, set appropriate reminders, give reminder calls when appointments are due, confirm upcoming appointments, maintain notes that are free of spelling, grammatical and calculation errors.

Take information from new clients and patients, obtain patient records, and work with other staff members to determine how urgently a patient needs to be seen based on their medical history and symptoms.

Stay in constant contact with other staff members and doctors via instant messaging. Communicate clearly and promptly.

Process cash, credit/debit, and check transactions, maintain cash box.

Billing Clerk and medical coding

GROUP HEALTH INCORPORATED - Seattle, WA - April 2000 to June 2000

Ensure the efficient intake of new potential clients whose service will primarily be covered by medical insurance or other 3rd party payers.

Obtain client’s insurance information, copy of identification, Plan of Care and Discharge Home Orders.

Submit and confirm pre-authorizations from insurance companies and other 3rd party payers.

Source Single Case Agreements, including reimbursement rates from “out of network” payers.

Setup client data and manage 3rd party payer authorizations

Review time entries from completed shifts weekly and generate invoices for 3rd party payers.

Submit claims to multiple payers, including Federal and State entities:

Using Home Healthcare billing codes for Nurses, Private Duty Nursing, Skilled Nursing and Home Health)

Resubmit denied/corrected claims and resolve claims issues working with claims support or escalating via appeals process

Track and correctly apply payments received from payers.

Education

Medical office training in Billing,medical coding

Edmonds Community College - Edmonds, WA

Contact this candidate