Customer Service Repair Technician
Resume:
GM
GEOFFREY MILLSAP
Professional Summary
Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Colorado Custom Sprinklers - Service Repair Technician Colorado Springs, CO
03/2021 - Current
Carrabbas Italian Grill - Server/Bartender/Key Manager Colorado Springs, CO
06/2015 - 11/2023
Maintained optimal supply levels and organized materials to maximize productivity.
●
● Tested machines to determine proper functioning. Laid out smooth and efficient routes in order to accomplish daily requirements and achieve production targets.
●
Referred to manuals and wiring diagrams to gather information needed to repair machines.
●
Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
●
Managed time efficiently in order to complete all tasks within deadlines.
●
Proved successful working within tight deadlines and a fast-paced environment.
●
Identified issues, analyzed information and provided solutions to problems.
●
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
●
Cultivated interpersonal skills by building positive relationships with others.
●
*********@***.***
Colorado Springs, CO 80916
Bold Profile
Skills
● Customer Service
● Teamwork Abilities
● Time Management
● Attention to Detail
● Quality Control
● Project Management
● Conflict Resolution
● Multitasking Abilities
● Preventive Maintenance
● Critical Thinking
● Technical Troubleshooting
● Decision Making
● Problem Solving
● Installation Skills
● Route Planning
● Scheduled Maintenance
● Troubleshooting Skills
● Repair Expertise
● Customer Support
● Equipment Installation
Education
05/2000
Harrison High School
Colorado Springs, CO
High School Diploma
Harrison School District Two - District Ground Maitnence and Customer Rentals
Colorado Springs Colorado
03/2006 - 12/2015
Resolved customer complaints promptly and professionally to maintain positive reputation.
●
Set positive tone for entire dining experience as first point of contact for incoming guests.
●
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
●
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
●
Maintained thorough menu knowledge to sufficiently share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
●
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
●
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
●
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
●
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
●
Increased sales significantly by upselling higher-end products to customers.
●
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
●
Collaborated with upper management to implement continuous improvements and exceed team goals.
●
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
●
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
●
● Worked effectively in fast-paced environments.
Demonstrated respect, friendliness and willingness to help wherever needed.
●
● Paid attention to detail while completing assignments.
● Worked flexible hours across night, weekend and holiday shifts. Identified issues, analyzed information and provided solutions to problems.
●
Used critical thinking to break down problems, evaluate solutions and make decisions.
●
Contact this candidate