TIFINIE TAYLOR

**** ********** *** *********, ** 30253 404-***-**** TIPehizow1718@GMAIL.COM0

OBJECTIVE

I Looking to provide excellent customer service working from home or in the healthcare field

SKILLS & ABILITIES

Engaging individual’s needs, situation, and well-being

Comfort customers along with caring and empathetic

Embrace their concerns and needs

EXPEREICE

10/16-01/24

Customer Service Representative, Williams-Sonoma (Work from home)

Strong ability to communicate both verbally and written with capable data entry skills.

Address customer questions and concerns regarding product and delivery information

Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.

Check inventory, process returns, issue replacements and credits for damaged or defective merchandise.

Successfully negotiate and appease customers using a variety of methods established.

Mange stock and payment with cards such as gifts, debit cards, credit card and other cards

Check inventory for new shipments, and how many items left in stock for customer will know if order will be put on backorder until new shipments arrivals

02/11-10/16

Customer Service Healthcare Industry, Wellbrook Healthcare

Developing relationship requires a thorough understanding of patients’ expectations and the perceived value of their care.

Maintained patient records, respect for their data privacy, and efficient processes that save time.

·Viewing them as people the company wants to help and acting in a manner that Complete patient information, providing them access to the right medical records, streamlining and integrating healthcare data across workflows, and keeping sensitive patient data.

protected data across workflows and keeping sensitive patient data protected.

08/06 – 02/11

Customer Service / Snapping Shoals

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Assisted in the managing of the company database and verified, edited and modified members information.

Provide required weekly, monthly and quarterly reports listing sales figures and client track records.

Maintain up-to-date knowledge of policies regarding payments and return payments.

Managed quality communication, customer support and representation for each client

Guaranteed positive customer experiences and resolved all customer complaints.

Managed cash stock and inventory balances accurately

Skills:

Administration Skills

Excellent Verbal

Communication

Experience with SAP

Healthcare Order

Management Invoicing

Order Entry Organizational Skills

Salesforce Lightning

Sale Supposrt

Education

1999-2003 Lithonia High School

2004-2006 Clark Atlanta Professional Office

2007-2008 CNA Development CNA Training

2009-2010 United Medical Health Medical Assistance

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