Customer Service Representative
Resume:
Nicole Smith
Customer service/support
Sacramento, CA 95834
*************@*****.***
To find a position with a company in which I can utilize my skills, as well as learn and grow in my position.
Authorized to work in the US for any employer
Work Experience
Client Service Representative
JSP Natomas Veterinary Hospital - Sacramento, CA
November 2023 to Present
Scheduling, heavy phones, maintaining a confidential client database Client Service Representative
VCA Bradshaw Animal Hospital - Elk Grove, CA
October 2022 to May 2023
Scheduling patient appointments, checking patients in and out of the office, filing, scanning, maintaining a confidential database, heavy phones/email/client communication, helping with the medical staff as needed
Medical Receptionist
Griffin & Reed Eye Care - Sacramento, CA
July 2021 to November 2021
Heavy phones, patient services, data entry, customer service, scheduling appointments, problem solving, computer/email correspondence, fax correspondence, follow-up on referrals, some experience with EPIC systems
Email/Chat Speciaist/Customer Service Representative Gap Inc. Direct - Rocklin - Rocklin, CA
June 2018 to July 2021
Customer correspondence via email, chat and phone, heavy phones and email volume, problem solving, data entry, maintaining a confidential database, multitasking Office Assistant
B&B Tax and Consulting - Sacramento, CA
March 2017 to May 2018
Administrative duties, Customer Service, Heavy Phones, Scheduling Appointments, Email and Phone Correspondence, Maintaining a confidential client data base, Filing Customer Service Representative
Insurance Auto Auctions/Car Program Call Center - Sacramento, CA November 2013 to August 2016
11/2013-08/2016: Customer Service/Support, Data Entry, Heavy Phones, Email Correspondence, Scheduling Appointments, Maintaining a confidential database, Problem Solving Education
Education
Encina High School
2006
Skills
• Superior Customer Service Multi-Phone Lines Computer/Internet Literate Data Entry WPM: 60 (10+ years)
• Customer Service
• Call Center
• Customer Care
• Customer Support
• CSR
• Live Chat
• Medical office experience
• Computer skills
• Microsoft Office
• Medical receptionist
• EMR systems
• Front Desk
• Phone Etiquette
• Clerical Experience
• Customer service
• Live chat
• Front desk
• Windows
• Medical records
• Cash handling
• Yardi
• Clerical experience
• Retail sales
• Typing
• HIPAA
Additional Information
Soft Skills:
Self-Starter
Team Player
Positive Attitude
Flexibility/Adaptability
Achievement Driven
Great Work Ethic
Contact this candidate