Nicole Smith

Customer service/support

Sacramento, CA 95834

ad3fjn@r.postjobfree.com

+1-916-***-****

To find a position with a company in which I can utilize my skills, as well as learn and grow in my position.

Authorized to work in the US for any employer

Work Experience

Client Service Representative

JSP Natomas Veterinary Hospital - Sacramento, CA

November 2023 to Present

Scheduling, heavy phones, maintaining a confidential client database Client Service Representative

VCA Bradshaw Animal Hospital - Elk Grove, CA

October 2022 to May 2023

Scheduling patient appointments, checking patients in and out of the office, filing, scanning, maintaining a confidential database, heavy phones/email/client communication, helping with the medical staff as needed

Medical Receptionist

Griffin & Reed Eye Care - Sacramento, CA

July 2021 to November 2021

Heavy phones, patient services, data entry, customer service, scheduling appointments, problem solving, computer/email correspondence, fax correspondence, follow-up on referrals, some experience with EPIC systems

Email/Chat Speciaist/Customer Service Representative Gap Inc. Direct - Rocklin - Rocklin, CA

June 2018 to July 2021

Customer correspondence via email, chat and phone, heavy phones and email volume, problem solving, data entry, maintaining a confidential database, multitasking Office Assistant

B&B Tax and Consulting - Sacramento, CA

March 2017 to May 2018

Administrative duties, Customer Service, Heavy Phones, Scheduling Appointments, Email and Phone Correspondence, Maintaining a confidential client data base, Filing Customer Service Representative

Insurance Auto Auctions/Car Program Call Center - Sacramento, CA November 2013 to August 2016

11/2013-08/2016: Customer Service/Support, Data Entry, Heavy Phones, Email Correspondence, Scheduling Appointments, Maintaining a confidential database, Problem Solving Education

Education

Encina High School

2006

Skills

• Superior Customer Service Multi-Phone Lines Computer/Internet Literate Data Entry WPM: 60 (10+ years)

• Customer Service

• Call Center

• Customer Care

• Customer Support

• CSR

• Live Chat

• Medical office experience

• Computer skills

• Microsoft Office

• Medical receptionist

• EMR systems

• Front Desk

• Phone Etiquette

• Clerical Experience

• Customer service

• Live chat

• Front desk

• Windows

• Medical records

• Cash handling

• Yardi

• Clerical experience

• Retail sales

• Typing

• HIPAA

Additional Information

Soft Skills:

Self-Starter

Team Player

Positive Attitude

Flexibility/Adaptability

Achievement Driven

Great Work Ethic

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