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MARCUS

GARRETT

CONTACT

***- ***-****

ad3fix@r.postjobfree.com

Greenwood, In. 46143

SKILLS

• Performance Management

• Order Management

• Operational Oversight

• Vendor Management

PROFESSIONAL SUMMARY

Accomplished Regional Manager with a decade of leadership at The Room Place, driving sales teams to exceed targets through effective performance and order management. Proven mentor in operational oversight, fostering regional success with a focus on vendor relationships and a keen ability to maintain a $2000 average sales ticket. Dedicated management professional with experience leading high- performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. EXPERIENCE

November 2022 - Present

Regional Manager

• Provide Store Managers and employees with coaching and suggested potential areas of development.

• Setting and achieving regions targets and KPIs.

• Oversee the operation of multiple office and stores.

• Guide and train sales, sales managers, operation managers and General Managers

• Uphold company standards and best practices.

November 2012 - November 2022

General Manager

The Room Place, Indianapolis

• Oversee the daily operation of the sales floor, office, and warehouse.

• Demonstrate a clear understanding in all facets of Sales Operation

• This includes Merchandise features/benefits, Product Care, Bedding, Financing, Pricing and Discounting

• Direct, train and motivate the sales staff to achieve KPI results.

• Effectively communicate product/sales/promotions. February 2011 - November 2012

Assistant General Manager

The Room Place, Indianapolis

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• Daily training, motivation, and supervision of 12 full-time and part-time sales associates

• Develop a business plan and sales strategy that ensures attainment of company sales goals and profitability.

• Responsible for the performances and development of sales associates

• Assist each individual sales associate to define exciting personal goals that create commitment and a desire to sell.

• Maintains a good teamwork spirit within the sales team.

• Drives sales to keep bedding sales percentages above 15%, warranty sales above 7%, and keep $2000 average sales ticket.

• Sets an example for sales associates and is a source of inspiration. December 2010 – February 2011

Sales Associate

The Room Place, Indianapolis

• Welcome customers in the showroom, qualifies customers, establishes rapport, and answers customer questions and informs them of sales events and special offerings.

• Quote prices, delivery dates, payment terms and educates customer on Room Place’s positive benefits, informs them of current sales and special offerings and persuades customers to buy, using knowledge of merchandise and customer needs.

• Represents the organization with customers by answering their questions and assisting them with their sales orders.

• Actively engage customers in conversation and actively assist in understanding, demonstration, description, and selection of merchandise

• Provide accurate information to customers at point of sale and follow-up with customers to ensure the customers' expectations are met. January 2003 - July 2010

Warehouse Manager

Value City Furniture, Indianapolis

• Schedule daily deliveries in an efficient and cost-effective manner.

• Oversee the receipt and delivery of merchandise.

• Oversee the preparation and assembly of merchandise.

• Oversee customer pickups.

• Place trailer orders by assigning trailers and adding onto order as needed.

• Manage merchandise prep and delivery productivity and quality results.

• Maintain a safe, healthy physical environment in the warehouse.

• Investigate all accidents in the warehouse.

• Monitor write-offs and markdowns.

• Provide excellent customer service as required.

• Communicate with customers in a timely manner with a positive attitude.

• Monitor service and maintenance for the equipment and trucks.

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• Oversee and coordinate the training requirements of all warehouse associates.

• Oversee and coordinate the recruitment activities for the warehouse.

• Conduct monthly safety meetings.

• Maintain Driver Qualification files.

• Ensure safety and security compliances for warehouse and fleet. August 1999 - January 2003

Inventory Control Associate

Value City Furniture, Indianapolis

• Review deliveries for accuracy

• Review outstanding pick-up returns list for accuracy.

• Review the discontinued inventory.

• Review the inventory location reports with the merchandising manager as necessary.

• Maintain acceptable and accurate inventory levels.

• Report shortages, overages, and all inventory levels for monthly replenishment

• Responsible for classifying, labeling, and warehousing all inventory for future use.

• Keep accurate records of inventory levels and location for future use.

• Maintain a record of all transfers and disposal.

• Label goods in warehouse as needed.

• Work with trailer orders daily

• Assist sales associates as needed.

SOFTWARE SYSTEM SKILLS

AS/400

Kronos

Intergis

Storis

ADP

Ultipro

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