Qywanjet Thompson

Objective

Experienced as an Administrative Assistant, with knowledge of utilizing Microsoft Office including Excel, Adobe Pro, Word, Zoom, Litify, Concur, and PowerPoint. With the capability of working hard, paying attention to detail and completing all tasks and providing great customer service along with the ability to learn new policies and procedures and follow them as directed, with a desire to advance my career with a growing organization. Profile

Professional, respectful, reliable, upholding confidentiality, and an ethical individual with the ability to adhere to all policies and procedures. Adhering to the understanding of helping grow a thriving organization. Willing to learn and implement any ideas to help in the successful growth of myself and the business I am affiliated with. Flexible and versatile – able to maintain a sense of humor under pressure. Excellent team-building skills, thriving in deadline-driven environments, poised and competent with demonstrated ability to easily transcend cultural differences, and living my life according to the laws of JEDI, justice, equality, diversity, and inclusion. Education

Holmes Community College Goodman, MS

Two years studying accounting

Galileo High School San Francisco, CA

Diploma in General Studies 1996

Employment History

Staffers (Mississippi Economic Council) Jackson, MS September 2023 - Current Administrative Assistant / Data Entry

Transferring data from former program, Atlas, to new program, MC Trade; transferring data from paper formats into computer files; typing in data provided directly from customers; creating spreadsheets using Excel and importing data accurately without mistakes; verifying data by comparing it to source documents; updating existing data; performing regular backups to ensure data preservation, sorting and organizing paperwork after entering data to ensure it is not lost. Southern Poverty Law Center Jackson, MS December 2019 - July 2023 (Hybrid schedule) Administrative Assistant / Legal Secretary

Supervised and trusted with the responsibility of working independently, being a self starter, initiative taker, and the ability of making sound decisions. Responsible for drafting the beginning of the week's agenda to stay on task, and scheduled a weekly Zoom meeting with my Supervisor.. Responsible for assisting five attorneys, working closely with them for needed assignments to ensure the granting of petitions filed. Assisted in filing petitions for parole eligibility for people incarcerated under the Three Strikes Rule, which involved ordering records from the Department of Corrections, drafting all correspondence letters to incarcerated persons, assisted in assembling exhibits, proofreading petitions, being point of contact for current and former clients, speaking and assisting clients’ family members with drafting letters of support, and answering questions related to the case at hand. Maintained, filed, and organized all records in several programs to include, Litify, Airtable, and Apollo; redacted files using Adobe Pro. Responsible for scheduling Zoom meetings, keeping time and minutes in project meetings, keeping the attorneys organized, as well as updating their calendars with scheduled meetings and taking the initiative at sending reminders to ensure nothing is being missed. Attended weekly Zoom meetings with several different departments for updates to the company's agendas. Scheduled travel for attorneys through the company’s travel agent and was responsible for filing all expense reports for gifts, flights, travel, hotel, meals, and all training fees, including CLE fees, by using the program, Concur. Responsible for outgoing mail using a postage machine, through FedEx, or sending mail certified. Traveled quarterly to various cities for staff building exercises, conferences, and meetings. Required to take and pass quarterly security training courses, as well as other training that was required or needed. Maintained a high level of confidentiality and respect for all clients and potential clients.

Qywanjet Thompson

Staffers ( Southern Poverty Law Center) Jackson, MS Administrative Assistant / Legal Secretary

Assisted Paralegals in obtaining information and forms needed to assist Lawyers with opened and potentially opened cases. Worked closely with Lawyers in aiding them with what was needed to close cases. Scrubbed inmate files, ordered missing documents, updated and maintained files in Excel, scanned in mail, assisted and accompanied Lawyers and paralegals during the interviewing process while visiting clients at the prisons. Staffers (Trustmark National Bank) - Jackson, MS April 2019 - November 2019 Debit Card Disputes

Worked affidavits that the customer signed in the branch regarding disputes against their debit cards. Researched disagreements and disputes with creditors; denied or approved claims; I refunded all or partial credit. Organized paperwork, filed rebuttals, updated information on customer’s account, and maintained contact with the customer from dispute opening to closing. Mississippi State Board of Medical Licensure - Jackson, MS August 2017 - November 2018 Investigative Division/ Administrative Assistant

Worked directly with the division Manager; answered all incoming calls related to complaints on physicians registered in the State; processed all incoming mail; created logs and maintained all complaints and assigned them to investigators; was responsible for maintaining and updating files relating to opened cases. Kept in contact with all parties related to complaint, updating them as to when Board Meetings would be held in regard to their case; supplied all necessary supplies to the team and assisted the investigators with what was needed. Sent outgoing mail to all parties when cases were opened and closed. Regions Bank - Ridgeland, MS November 2016 – June 2017 Head Teller/Branch Service Leader

Oversaw all teller related tasks; ensured branch operations and compliance-related tasks were completed; served as liaison between the Branch and Regional Operations Manager, disseminated information on procedural and operational changes/circulated to branch staff; supported sales processes through referrals, conducted observations and coached teller staff; worked with corporate support departments to ensure procedural consistency, adherence to internal controls and compliance with regulatory requirements. Mac’s Grocery - Ridgeland, MS April 2016 – July 2016 Office Manager

Maintained office services by organizing office operations and procedures, preparing payroll, balancing cashier drawers, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions. Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement. Completed operational requirements by scheduling and assigning employees, and followed up on work results. Contributed to team effort by accomplishing related results as needed.

755B Wicklow Place Ridgeland, MS 39157 601-***-**** ad3fij@r.postjobfree.com Page 2 Qywanjet Thompson

Briggs Printing Development - Lafayette, LA February 2015 – December 2015 Personal Assistant

Provided administrative support to senior managers & Directors Organizing external / internal meetings attending them and taking minutes. Liaising with other staff regulatory authorities, suppliers and clients etc. Responsible for answering & screening telephone calls & face to face enquiries. Made appointments and arranged travel and accommodation. Raised purchase orders, expensed claims and arranged invoices. Maintained and enhanced the working environment of the department. Carrying out routine administrative duties like photocopying and filing etc. Writing reports and briefing papers and making presentations; dealing with incoming emails, faxes and posts; produced board meeting papers, agendas, and facilities for meetings, promoting a professional image of the company. Responsible for stationery acquisition including periodicals and subscriptions; involved in recruitment, budgets & accounts, and managing junior staff & HR issues. Citizens National Bank - Flowood, MS May 2008 – January 2015 Head Teller

Managed tellers to ensure efficient transaction processing and the generation of sales through quality referrals. Ordered and shipped large currency amounts to the Federal Reserve, and established sales and referral goals. Created, trained and coached a successful service and referral team. Responsible for effective staff salary administration and rewards. Responsible for ensuring all compliance and operational guidelines were followed. Assistant to the Branch Manager in their absence and adhered to the platform side to make sure employees were servicing customers and providing the best products and services that are right for the customer. Regions (Amsouth) - Pearl, MS January 2001 - May 2008 Customer Service Manager

Supervised Head Teller as it related to tasks, providing guidance and direction to the teller team to ensure strong service and operational performance. Ensured branch operational and compliance-related tasks were completed. Served as liaison between branch and Regional Operations Manager; disseminates information on procedural and operational changes/updates to branch staff; supports sales process through referrals, conducting observations and coaching teller staff; worked with corporate support departments to ensure procedural consistency, adhered to internal controls and compliance with regulatory requirements. Personal Banker

Met and exceeded branch sales quotas by identifying customer needs and providing appropriate products and services, and referred customers to other lines of businesses when additional financial needs were recognized. Resolved customer issues either through direct action or referred to alternative branch or bank resources. Head Teller

Supervised tellers while following the policies and procedures of a Federal Bank. Completed all tasks with accuracy and proficiency, while handling large cash amounts. Responsible for balancing vaults and individual teller drawers, assisting customers on the phone and inside the branch with any banking issues, cross-sold products to current customers and assisted non-customers with opening accounts, while understanding and following all policies and procedures.

Teller

Provided paying and receiving transaction services to customers with accuracy, professionalism and a high level of customer service. Answered basic customer inquiries regarding products while complying with disclosure requirements, regulations and consumer privacy policies. Identified customer's potential product and services needs and supported delivery of appropriate bank services by referring clients to the platform team for further consultation. Balanced cash items, teller over/short reports, traveler's checks, savings bonds, etc and adhered to all branch procedural control. Answer incoming telephone calls in a friendly and professional manner. 755B Wicklow Place Ridgeland, MS 39157 601-***-**** ad3fij@r.postjobfree.com Page 3

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