630-***-****

ad3fig@r.postjobfree.com

MONISHA OUSLEY-HOLMES

OBJECTIVE

To utilize my experience, training skills and energy, to contribute to profitability, teamwork and company success. To continue to develop and apply knowledge in various areas.

SKILLS

Customer Service Data Entry Analytical Thinking

Detail Oriented Strong Communication Account Management

Team Player Call Control Technical Support

Call Centers Microsoft Office Benefits Guidelines

Data Security Procedures Patient Excel

Microsoft word Excellent Written Communication Sales

WORK HISTORY

OPERATIONS SPECIALIST, CEVA LOGISTICS, ELK GROVE VILLAGE, IL

APRIL 2016-MAY 2021

Supply detailed tracking information via email and mobile devices.

Aided with billing issues, issued invoices, and processed payments.

Established ongoing relationships with local businesses.

Tracked delayed or missing shipments.

Updated customer files with payments received or any pending transactions.

Schedule airlines pickups and drop offs.

Worked side by side with the EcoLab team to ensure all guidelines were met with their shipment process.

Arranged pickups, deliveries and scheduling of freight.

Created BOL’s, confirmed custom clearance documentations.

Handle Hazmat shipments, labeling, and documentations

Replied to emails in a prompt manner.

Requested copies of PODs of all deliveries and scanned to imaging systems.

Prepared all required shipping documents.

Meeting all regulated TSA requirements and IAC forms

Tracked the dispatched board for due freight.

Printed documentations for next day deliveries

Scheduling appointments for clients such as Dell, Forward Air, Bosch, SanDisk to ensure the delivery guidelines are met.

CUSTOMER SERVICE REPRESENTATIVE -DISPATCHER, CEVA LOGISTICS, ELK GROVE VILLAGE, IL NOVEMBER 2011-APRIL 2016

Run, support and file driver reports.

Worked with clients to set up detailed profiles and procedures that accurately represent the export process.

Create manifest and bill of ladings for the drivers.

Entered shipment data into the system.

Update PODs for inbound and outbound loads.

Setup par numbers for Canadian shipments, scanned and faxed proper documentation to brokers for clearance of the customers shipments.

Processed Canadian shipment in customs e-manifest system for clearance to ensure movement across the border.

Maintained contact with airlines, tracking companies and other agents that handled our freight, prepare rates, and supply quotes.

Route and booked freight as needed.

Maintained and updated file, as well as stored files in a designated area.

Entered information into Excel spreadsheets to keep track of manifest reports.

Dispatch route drivers

Provided drivers with IFTA stickers and updated over the road documents.

AIR IMPORT/EXPORT AGENT, DB SCHENKER, DES PLAINES, IL

DECEMBER 2006-MAY 2009

Responsible for managing and meeting customer requirements according to SOP's.

In charge of supplying highest quality customer service to all accounts assigned for Motorola, Sony, Apple, and Nike, Abbott Laboratories/Molecular.

Following customer rates on all AWB’s according to contract.

Negotiated rates with airlines and supported relationships, following booking instructions to avoid deviation.

Browsed flights for shipments going overseas, for on-time and fulfilled customer needs.

Created house airway bills for customers to get shipment cleared through customs.

Dangerous goods specialist: inspected all hazardous shipments, labeled and booked shipments to move to next destination.

Aware of (SLI) Shipper's Letter of Instruction.

Compliance with the Origin, aware of Customs Clearance, COO, SED, and DEA stamping.

Experience with (AMS) automated manifest systems.

Responsible for coordinated domestic shipments. (Dispatching and providing drivers with delivery orders).

Provided customers with rate quotes to move shipments to the next destination. Provided customers with pre-alerts.

Completion of customer invoicing daily and responsible accounting related duties.

CUSTOMER SERVICE REPRESENTATIVE, TRANSCORE, LISLE, IL

SEPTEMBER 2002-AUGUST 2006

Maintained professional and courteous communication with all motorists, who were often highly irritated at what they perceived to be an extremely high toll.

Exercised patience and remained calm even when motorists were profane and rude.

Balanced the cash collected and created records of the tickets and money received from motorists.

Collected the proper fee from the motorist, issued any necessary change, and prepared a receipt if asked.

Actively listened to customers, handled concerns quickly and escalated key issues to supervisor.

REFERENCES

AVAILABLE UPON REQUEST

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