Press Operator Customer Service
Resume:
SUMMARY
EXPERIENCE
MICHAEL
DUONG
*******@*****.***
HOUSTON, TX 77082
Organized and motivated employee eager to apply time management and organizational skills in various environments.
FLEXOGRAPHIC PRESS OPERATOR 12/2018 to Current
Accredo Packaging, Inc. - SUGARLAND, TX
Aided senior leadership during executive decision-making process by delivering weekly compliance reports to identify process improvement or corrective action.
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Interpreted and controlled equipment conditions to check product against customer specifications and all quality standards.
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• Examined printed copy for correct ink density, position on paper and registration.
• Maintained adequate productivity by setting and enforcing deadlines. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
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PRESS ASSISTANT 12/2018 to 03/2021
Accredo Packaging, Inc. - SUGARLAND, TX
Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers.
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• Set appropriate speeds, flows, colors, temperatures and positions for printing.
• Examined and produced specific job orders.
Conducted ink operations, including verifying ink specifications, inking presses, changing ink and adjusting ink flow.
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• Met all production schedules and throughput yield targets.
• Kept records of materials used and time needed for projects. STORE MANAGER 06/2014 to 11/2018
ALLIANCE AUTOMOTIVE INC - HOUSTON, TX
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
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Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
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• Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
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Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
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• Oversaw inventory management through cycle counts, audits and shrinkage control. Resolved customer problems by investigating issues, answering questions and building rapport.
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DISPATCH MANAGER 06/2014 to 11/2018
ALLIANCE AUTOMOTIVE INC - HOUSTON, TX
Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
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• Managed daily scheduling of all labor and equipment needs and changes, EDUCATION
embracing continuous improvement efforts.
• Oversaw and coordinated communications within assigned territory. Documented services performed, operations information and dispatch details in system.
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UNIVERSITY oF HOUSTON - HOUSTON, TX
Bachelor of Arts
HISTORY, 05/2014
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