Jessica Arledge

Passionate Customer Service Specialist, with 3 years of customer service and detailed data entry experience. I am currently employed with Infosys Limited. I am looking to pursue a career in the customer service eld or Information technology in the health care eld and advance my knowledge to help meet all company goals.

512 Old Hickory Blvd Apt 1514

Nashville, TN 37209

317-***-****

ad3fhx@r.postjobfree.com

WORK EXPERIENCE Infosys McCamish — Customer Service Infosys — MFD CDL Loan Structure,

Operations Specialist

Northside ENT — medical assistant

EDUCATION Warren Central — GED

03/2022 to Present, Des Moines, IS

Customer Service Representative answering 40 to 50 phone calls a day in a demanding customer service role. Providing exceptional customer service to Life Insurance policy holders, and group Universal Life policy holders through company policies.

07/2021 to 03/2022, Des Moines, IA

Working closely with PennyMac using Encompass, to

oversee the documentation and submission process for residential and business mortgage re nancing loans. Ensuring that all information in the le was correct and corresponded with company policies.

07/2020 to 07/2021, Carmel, IN

Assisting physicians with the day to day phone calls of scheduling, canceling, or rescheduling patient

appointments, documenting patient information in the Allscripts EMR, verifying insurance information, going over the daily schedules and answering 35-40 inbound calls daily.

Vincennes University

06/2008 to 05/2013

06/2014 to 12/2024

Continuing Education

Certi ed Clinical Medical Assistant Certi cate