Damon Fenderson

Detroit, MI *****

248-***-****

ad3fht@r.postjobfree.com

Personal Career Summary

Seek to work in an environment that will challenge me further while allowing me to contribute to the continued growth and success of the organization.

Key Skills

●Strong ability to listen to customers

●Clear communication skills

●Ability to use positive language

●A calming presence

●Excellent time management skills

●Great leadership skills

●10+ years of extensive customer service

●Highly effective working with others to achieve expectations and goals

Work Experience

MGM Grand, Detroit, MI

Cage Cashier, 2019-2020

●Keep accurate records of monetary exchanges,authorization forms,and transaction reconciliations.

●Exchange money, credit, tickets, casino chips and make change for the customers.

●Count money and audit drawers.

●Check identifications to verify age of players.

●Calculate the value of chips won or lost by players

●Furnish change persons with a money bank at the start of each shift.

Hard Rock Café, Detroit, MI

Supervisor, 2015-2019

●Trained, coached and mentored staff

●Supervised a staff of 30

●Delegated job duties ensuring adequate coverage

●Scheduled staff for all shifts

●Provided exceptional customer service in a timely manner

●Strived to exceed customers’ expectations

Hard Rock Café, Detroit, MI

Bartender/ Server, 2005-2015

●Collected money for serving drinks and up selling

●Balanced cash receipts accurately and prepared bank deposits

●Checked identification of customers to verify age requirements for purchase of alcohol/ tips certified state of Michigan

●Planned, organized, and controlled the operations of a bar

●Stocked supplies and performed inventory for ordering purposes

●Ensured the cleanliness of bar area

Education

Grand Rapids Job Corp, Grand Rapids, MI-Certificate in Culinary Arts

State of Michigan, Lansing, MI-General Equivalency Diploma

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