Denise Costa

407-***-****

ad3fhl@r.postjobfree.com

Education

M.S., Industrial Relations, Western New England College, Springfield, MA

B.A., Psychology, Minor: Spanish, University of Lowell, Lowell, MA

SHRM-SCP (studying for 2022 certification/designation)

Certificate, Medical Assisting, Shawsheen Valley Regional Tech H.S., Billerica, MA

Certificate, Medical Billing and Coding, Lowell Vocational H.S.

Organizations

Member of SHRM (Society for Human Resource Management)

Computer/Software Experience

Recruit, Source Candidates/Generate and process reports and literature using MS Office Suite, Taleo, WorkDay, Bamboo HR, Workday, RISK, Origami, JDE, ADP Enterprise, ADP Workforce Now, Smart Recruiters ATS, Infinium, Siebel, UltiPro, Lotus Notes, PeopleSoft, Cobra Point, ABRA, MS Teams, Zoom, One Drive, Concur, Share Point

Professional Experience

Boston Medical Center

January 2023 – present

Contract Recruiter Boston, MA

Source and Recruit RNs, Pharmacists, Dentists, Physicians, Physical Therapists, Respiratory Therapists, Radiologic Technologists, Pharmacy Technicians, Medical Technologists, LPNs, CNAs, Echocardiographers, Lab Support Technicians, Patient Service Coordinators and other non-clinical staff for both in-patient and ambulatory clinics.

Mass General Brigham

March 2022 – November 2022

Contract Recruiter Boston, MA

Recruit RNs, LPNs, Physicians, Medical Assistants, Physical Therapists, Respiratory Therapists, Radiologic Technologists, Medical Technologists, Lab Support Technicians, Patient Service Coordinators and other non-clinical staff using a variety of sources. Duties included license verification, phone screenings, and working with various department heads to place people in the right positions.

WorkWell Dental Group Lexington, MA

September 2021 – January 2022

Director or Human Resources - Contract

●New England Regional Dentist, Hygienist, Assistant & Front Desk/Treatment Coordinator Recruiter

●Responsible for providing support for DSO in prospecting for dentists during residency programs at Top Dental Universities like Harvard, Tufts, BU and UNE.

●Recruiting for 9 practices in New England

●Consistently network with MA & ME Dental Societies

●Manage the applicant lifecycle from sourcing candidates to the application and interviewing process to the offer letter and onboarding

●Participate in school vendor fairs, state and national dental conventions and shows, and other events, traveling overnight as necessary

●Aggressively recruiting passive candidates resulting in a 50% reduction in agency fees in first four months

●Generate a flow of appropriate resumes/candidates, profile/pre-qualify, interview and follow-up with the hiring manager on potential fit of those candidates who meet their job requirements and preferences

●Generate leads via the web, research lists, referrals, vendor fairs. Conventions and data bases

●Create employee referral program & sign-on bonus program

●Maintain the content of the Applicant Tracking System (ATS) for each state, including applicant flow, EEO, data, etc.

●Receive, process and/or prioritize a heavy volume of incoming communication, including e-mails, faxes and phone calls

●Prepare correspondence and presentations

●Consult with hiring managers to understand dentist requirements and functions in the hiring office in order to establish or enhance the pipeline of candidates

●Working on establishing a partnership with “Veterans Evaluations Services” to ensure that we can diagnose and treat veterans in our practices who otherwise would have to wait a long time for services

●Working with several local Dental Hygienist and Dental Assistant schools to develop internship programs to help the students gain practical, supervised work experience in addition to being able to hire some of them for full-time employment

Charter Schools USA Orlando, FL

November 2020 – August 2021

Employee Relations Specialist/HR Generalist

●Responsible for 16 schools in Osceola, Hillsborough, Pasco and Manatee counties and travel as needed.

●Interpret, counsel and provide support to facilitate consistent and fair application of CSUSA policies and procedures. Investigate challenging and complex workplace conflicts and issues regarding theft, harassment, discrimination, Code of Business Conduct, retaliation, safety, Time & Attendance, and workplace violence. Serve as an objective business partner for workplace issues, misconduct, conflicts, disputes, and complaints supporting all levels of the company.

●Coach, Train and Develop Principals, Assistant Principals and other administrative team members

●Review, support and approve involuntary and job abandonment separations

●Daily risk management, regulatory and legal compliance along with internal investigations; including liaising between the schools, law enforcement & Department of Children’s services as needed

●Work with leaders to clearly define ER issues and outline actions to ensure timely resolution

Holy Family Church Orlando, FL

September 2017 – present

HR Consultant (contract, as needed)

Holiday Retirement Winter Park, FL

January 2018 to September 2018 (position eliminated)

Employee Relations Manager

●Manage a team of Employee Relations Specialists and remotely cover 250 facilities throughout the USA; Conduct phone and/or on-site investigations to resolve allegations of harassment, discrimination, misconduct, workplace violence, ethical violations, wage and hour violations, or other potential violations of law or company policies.

●Make recommendations to management based on objective, factual investigative findings regarding the appropriate action to take, ensuring compliance and consistency

●Over $235,000 savings to the company in my 9-month tenure by responding to all unemployment claims and attending all hearings with ADP and the state

Home Health Corporation of America Salem, NH

January 2012 to November 2017

Human Resource Manager

●Managed all recruitment, employee relations and benefits activities at four locations in MA & NH, ensuring corporate compliance with all state and federal employment legislation

●Developed personnel policies and procedures

●Heavy recruitment of RNs, LPNs, CNAs, Home Health Aides, Administrative employees, Pharmacists, Human Resources/Payroll personnel

●Maintained favorable employee relations by effective communication and responsiveness to the needs of the employees and managers, investigated complaints and mediated problems between managers, staff and clients.

●Coordinated new employee orientation

●Managed workers’ compensation program, including creation of transitional duty assignments

●Direct supervision of HR Representative and HR Assistant

Briggs NY, a Division of Kellwood Co. Brighton, MA

April 2002- March 2011

Employee Relations Manager

●Handle all aspects of employee relations issues -- investigation, research, communication with all parties involved, summary and next steps.

●Must have and maintain working knowledge of employee/labor relations, coaching & counseling employees, conducting internal investigations, and federal, state, and local employment laws (including but not limited to: Title VII of the Civil Rights Act, EEOC/PHRC, HIPAA, COBRA, FLSA, ADAA, workers compensation, and FMLA leave of absence laws).

●Assist management in creating and administering corrective actions.

●Assist management with creating and administering performance improvement plans.

●Assist management with terminations when necessary.

●Address education and training opportunities regarding ER issues with management and staff when appropriate and applicable.

●Create solid relationship with the management teams.

●Ability to deal with difficult subjects and have hard conversations.

●Work with other members of HR team to support Operations when necessary.

●Partner with Labor Specialists with regards to interpreting contracts, grievances and mediation

●Over 275,000 savings to the company in the first four years by reducing outside agency use.

Contact this candidate